Senior ServiceNow Engineer - ESM Platform Expert

Victoria Police; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Victoria Police is seeking an experienced Enterprise Service Management (ESM) Senior Developer/Administrator to contribute to ServiceNow development, configuration and integration across environments, delivering robust, scalable solutions within ICDT.

The role requires tertiary IT qualifications, at least three years of hands-on ServiceNow experience, ITSM/ITIL expertise, and strong scripting and automation skills.

Qualifications

• Tertiary qualifications in Information Technology, Computer Science or related discipline.
• Minimum 3 years of hands-on ServiceNow development and administration experience.
• Experience with ITSM or ITIL modules (IT Service Management).
• Experience with data modelling, form and list design, ACLs and Update Sets across instances.
• Experience with workflow automation and process automation.
• ServiceNow certifications (CSA, CAD, CIS) highly regarded.
• Strong working knowledge of ITSM principles and ITIL practices.

Responsibilities

• Maintaining the stability, security, performance and usability of the ServiceNow platform across all environments.
• Designing, developing, configuring and maintaining ServiceNow applications, services and solutions, delivering new functionality and enhancements.
• Providing ongoing platform support and incident resolution, including troubleshooting and remediation.
• Planning, executing and supporting platform upgrades, releases and changes, including testing and deployment.
• Supporting the end-to-end development lifecycle, working with the team and stakeholders to deliver reliable, sustainable solutions.

Skills

ServiceNow development

ServiceNow administration

ITSM knowledge

ITIL practices

Workflow automation

Scripting

Integration technologies

Education

Bachelor's degree in IT/Computer Science

Tools

ServiceNow

Job description

Victoria Police is seeking an experienced Enterprise Service Management (ESM) Senior Developer/Administrator to contribute to ServiceNow development, configuration and integration across environments, delivering robust, scalable solutions within ICDT.

The role requires tertiary IT qualifications, at least three years of hands-on ServiceNow experience, ITSM/ITIL expertise, and strong scripting and automation skills.