Senior Developer / Administrator

Victoria Police; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Victoria Police is seeking an experienced Enterprise Service Management (ESM) Senior Developer/Administrator to contribute to ServiceNow development, configuration and integration across environments, delivering robust, scalable solutions within ICDT.

The role requires tertiary IT qualifications, at least three years of hands-on ServiceNow experience, ITSM/ITIL expertise, and strong scripting and automation skills.

Qualifications

• Tertiary qualifications in Information Technology, Computer Science or related discipline.
• Minimum 3 years of hands-on ServiceNow development and administration experience.
• Experience with ITSM or ITIL modules (IT Service Management).
• Experience with data modelling, form and list design, ACLs and Update Sets across instances.
• Experience with workflow automation and process automation.
• ServiceNow certifications (CSA, CAD, CIS) highly regarded.
• Strong working knowledge of ITSM principles and ITIL practices.

Responsibilities

• Maintaining the stability, security, performance and usability of the ServiceNow platform across all environments.
• Designing, developing, configuring and maintaining ServiceNow applications, services and solutions, delivering new functionality and enhancements.
• Providing ongoing platform support and incident resolution, including troubleshooting and remediation.
• Planning, executing and supporting platform upgrades, releases and changes, including testing and deployment.
• Supporting the end-to-end development lifecycle, working with the team and stakeholders to deliver reliable, sustainable solutions.

Skills

ServiceNow development

ServiceNow administration

ITSM knowledge

ITIL practices

Workflow automation

Scripting

Integration technologies

Education

Bachelor's degree in IT/Computer Science

Tools

ServiceNow

Job description

About the role:

We are seeking an experienced Enterprise Service Management (ESM) Senior Developer/Administrator to join our team and contribute to the ongoing development, enhancement and support of the ServiceNow platform, products and solutions. The role provides hands‑on technical expertise across ServiceNow development, configuration and integration, working collaboratively with the team and key stakeholders to translate business and operational requirements into robust, sustainable solutions that are effectively designed, developed, tested and implemented. The position also contributes to maintaining the long‑term health of the platform by promoting development standards, reducing unnecessary customisation and supporting solutions that are stable, scalable, maintainable and aligned with platform governance. The role is part of Victoria Police's Information, Communication & Digital Technology (ICDT) Division. The Information, Communication and Digital Technology (ICDT) Division delivers the technology products and services that Victoria Police rely on today, while enabling the capabilities needed for the future. Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.

Your duties will include:

• Maintaining the stability, security, performance and usability of the ServiceNow platform across all environments.
• Designing, developing, configuring and maintaining ServiceNow applications, services and solutions, delivering new functionality and enhancements.
• Providing ongoing platform support and incident resolution, including troubleshooting and remediation.
• Planning, executing and supporting platform upgrades, releases and changes, including testing and deployment.
• Supporting the end‑to‑end development lifecycle, working collaboratively with the team and stakeholders to deliver reliable and sustainable solutions.

About You:

• Tertiary qualifications in Information Technology, Computer Science or related discipline
• Minimum 3 years of hands‑on ServiceNow development and administration experience
• Experienced with core and extended modules like ITSM or WSD
• Experienced with data modelling, form and list design, Access Control Lists (ACLs) and managing Update Sets across instances
• Experienced with workflow and process automation
• Experienced with Business Rules, coding and scripting
• Experienced with integration technologies and orchestration
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) in ITSM or WSD will be highly regarded.
• Strong working knowledge of IT Service Management (ITSM) principles and ITIL practices (incident, problem, change, and request management)
• Experience in delivering performance analysis and insight to drive improvement
• Ability to cultivate productive working relationships, facilitate cooperation and partnerships
• Ability to work with minimal supervision and prioritise own task

Further Information:

• One (1) x full‑time, ongoing position available.
• This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
• The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
• The successful candidate will be required to undergo pre‑employment checks which may include fingerprint checks and misconduct screening.
• We expect our people to foster a safe and inclusive environment where their behaviour and attitude reflects, builds upon and promotes a positive and collaborative workplace that respects the culture and values of Victoria Police.

We welcome applications from people with disability and aim to support an inclusive recruitment experience.

For further information, please contact: Leah Penaflor on 0459917463 or [e-mail].

About Us:

Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety. Victoria Police is committed to creating a workplace that is safe and inclusive of all our people. We empower and expect our people, at all levels, to develop interpersonal connections and collaborate, use sound judgement, and create and innovate. In alignment with the principle of self‑determination, Victoria Police is dedicated to enhancing our collaboration with the Aboriginal community in Victoria as we build a culturally safe and inclusive workplace for Aboriginal and Torres Strait Islander employees. We continue to engage and build relationships with local Aboriginal communities and work closely with them to enhance opportunities and services aimed at empowerment, equality, and equal participation across all areas of the organisation. We value the diversity and differences of our employees, including their age, gender, culture, religion, sexual orientation, abilities, and life experience. We celebrate these diverse experiences and perspectives as each person brings an informed and contemporary approach to our work which enhances the wellbeing of all. We aim to provide a safe place that is reflective of the community it serves, allowing everyone to bring their whole selves to work.

Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps