Senior ServiceNow Delivery Lead — Hybrid

Infosys; Sydney; Hybride; AUD 151 000 - 171 000; Plein temps

Avantages offerts par ce poste

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Health Insurance Discount

Fitness/Gym Memberships

Salary packaging and novated leasing

Résumé du poste

Infosys is seeking a ServiceNow Delivery lead in Sydney to drive transformative technology strategies. The role focuses on presales, solutioning for large opportunities, and owning account growth through upsell and cross-sell of services and solutions.

You will be the single point of accountability for customer relationships with strong governance and delivery discipline. Flexible hybrid work arrangements are available; Bachelor’s or Master’s in CS/IT required; ServiceNow certifications

Qualifications

• Experience with ServiceNow; leading presales and solutioning for large opportunities.
• Ability to grow accounts through upsell and cross-sell of services and solutions.
• Strong ownership of customer relationships and engagement health.
• End-to-end delivery with quality, governance, and operational rigor.

Responsabilités

• Experienced in Servicenow – Leading as Presales, Solutioning for large opportunities
• Own account growth through upsell and cross-sell of services and solutions
• Act as the single point of accountability for customer relationships and overall engagement health
• Ensure noiseless, end-to-end delivery with strong quality, governance, and operational rigor
• Proactively manage and resolve customer escalations, ensuring stability and continuity
• Drive delivery stability through effective resource planning and risk management
• Partner with internal stakeholders to meet revenue, margin, and CSAT targets

Connaissances

Servicenow

Presales

Solutioning

Upsell & cross-sell

Leadership

Formation

Bachelor’s or Master’s degree in Computer Science / Information Technology

Outils

ServiceNow Certifications

Description du poste

Infosys is seeking a ServiceNow Delivery lead in Sydney to drive transformative technology strategies. The role focuses on presales, solutioning for large opportunities, and owning account growth through upsell and cross-sell of services and solutions.

You will be the single point of accountability for customer relationships with strong governance and delivery discipline. Flexible hybrid work arrangements are available; Bachelor’s or Master’s in CS/IT required; ServiceNow certifications