ServiceNow Delivery Lead — Flexible Hybrid & Impact

Infosys; Sydney; Hybrid; AUD 151,000 - 171,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements (hybrid,

Health Insurance Discount and Well‑be…

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys in Sydney is seeking an experienced ServiceNow Delivery professional to lead transformation initiatives and deliver large-scale ServiceNow programs. You will own client relationships, drive solution architecture, and ensure end-to-end delivery with governance and quality.

The role requires strong leadership, strategic thinking, and exceptional collaboration with stakeholders. Flexible hybrid work arrangements are available; bachelor’s or master’s in CS/IT is required, and ServiceNow

Qualifications

• Bachelor’s or Master’s degree in computer science, information technology, or a related field.
• Strong leadership, communication, and analytical abilities.
• Experience leading large-scale digital transformation programs.

Responsibilities

• Experienced in Servicenow – Leading as Presales, Solutioning for large opportunities
• Own account growth through upsell and cross-sell of services and solutions
• Act as the single point of accountability for customer relationships and overall engagement health
• Ensure noiseless, end-to-end delivery with strong quality, governance, and operational rigor
• Proactively manage and resolve customer escalations, ensuring stability and continuity
• Drive delivery stability through effective resource planning and risk management
• Partner with internal stakeholders to meet revenue, margin, and CSAT targets

Skills

Leadership

Communication

Strategic thinking

Stakeholder management

Problem solving

Education

Bachelor's or Master's degree in CS/IT

Tools

ServiceNow

Job description

Infosys in Sydney is seeking an experienced ServiceNow Delivery professional to lead transformation initiatives and deliver large-scale ServiceNow programs. You will own client relationships, drive solution architecture, and ensure end-to-end delivery with governance and quality.

The role requires strong leadership, strategic thinking, and exceptional collaboration with stakeholders. Flexible hybrid work arrangements are available; bachelor’s or master’s in CS/IT is required, and ServiceNow