Senior ServiceNow Consultant – Platform & ITSM

Leidos; Canberra; On-site; AUD 120,000 - 170,000; Full time

Job summary

Leidos Australia is seeking a ServiceNow Consultant to join the Platform team, reporting to the ServiceNow Product Owner. You will translate complex business needs into scalable platform solutions and drive governance, security, and performance improvements.

You will lead cross-functional collaboration with architects, developers, and stakeholders, ensuring end-to-end design, sustainable outcomes, and adoption of low-code approaches within sustainment contracts.

Qualifications

• Experience delivering ServiceNow solutions including governance, security, and performance improvements.
• Ability to translate business requirements into practical platform design and automation with low-code approaches.
• Strong stakeholder engagement and cross-functional collaboration in agile environments.

Responsibilities

• Develop and maintain ServiceNow solutions including components, integrations, workflows, and configurations; enable change management and user enablement.
• Design and configure ServiceNow modules and integrations to align out-of-the-box capabilities with business outcomes while ensuring security and cost optimisation.
• Champion platform best practices for deployment, maintenance, and Evergreen updates; remediate customisations and support cross-team integration.
• Lead across architects, developers, analysts, and stakeholders to consolidate requirements and deliver documented, value-driven solutions.
• Coordinate platform operations, resource scheduling, reporting, and mentoring while engaging vendors for best-practice implementations.

Skills

ServiceNow

ITSM

Stakeholder engagement

Technical governance

Education

Bachelor's degree in Computer Information Systems or equivalent

ITIL certification (highly regarded)

Job description

Leidos Australia is seeking a ServiceNow Consultant to join the Platform team, reporting to the ServiceNow Product Owner. You will translate complex business needs into scalable platform solutions and drive governance, security, and performance improvements.

You will lead cross-functional collaboration with architects, developers, and stakeholders, ensuring end-to-end design, sustainable outcomes, and adoption of low-code approaches within sustainment contracts.