ServiceNow Consultant

Leidos; Canberra; On-site; AUD 120,000 - 170,000; Full time

Job summary

Leidos Australia is seeking a ServiceNow Consultant to join the Platform team, reporting to the ServiceNow Product Owner. You will translate complex business needs into scalable platform solutions and drive governance, security, and performance improvements.

You will lead cross-functional collaboration with architects, developers, and stakeholders, ensuring end-to-end design, sustainable outcomes, and adoption of low-code approaches within sustainment contracts.

Qualifications

• Experience delivering ServiceNow solutions including governance, security, and performance improvements.
• Ability to translate business requirements into practical platform design and automation with low-code approaches.
• Strong stakeholder engagement and cross-functional collaboration in agile environments.

Responsibilities

• Develop and maintain ServiceNow solutions including components, integrations, workflows, and configurations; enable change management and user enablement.
• Design and configure ServiceNow modules and integrations to align out-of-the-box capabilities with business outcomes while ensuring security and cost optimisation.
• Champion platform best practices for deployment, maintenance, and Evergreen updates; remediate customisations and support cross-team integration.
• Lead across architects, developers, analysts, and stakeholders to consolidate requirements and deliver documented, value-driven solutions.
• Coordinate platform operations, resource scheduling, reporting, and mentoring while engaging vendors for best-practice implementations.

Skills

ServiceNow

ITSM

Stakeholder engagement

Technical governance

Education

Bachelor's degree in Computer Information Systems or equivalent

ITIL certification (highly regarded)

Job description

We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

The ServiceNow Consultant, reporting to the ServiceNow Product Owner, is a senior member of the ServiceNow Platform team, supporting platform capabilities to meet organisational and customer objectives under sustainment contracts.

This role leads improvement and remediation initiatives to maximise value from the ServiceNow investment, translating business and technical requirements into practical solutions for complex needs.

It provides technical governance, contributes to IT Service Management and Operations best practices, and supports the design of a platform operating model to improve go-live success and end-user adoption. The Consultant evaluates strategic and operational demands against the ServiceNow platform's architecture, capabilities, and best practices.

Additionally, the role develops and maintains governance, standards, templates, and design patterns for teams delivering outcomes on the ServiceNow platform.

Responsibilities

• Develop and maintain ServiceNow solutions including components, integrations, workflows, and persona-based designs; contribute to organisational change management, training, and user enablement.
• Design and configure ServiceNow modules and integrations, aligning out-of-the-box capabilities with business outcomes, ensuring security compliance, cost optimisation, and high platform performance and reliability.
• Champion platform best practices for development, deployment, release, and Evergreen maintenance; remediate customisations, support continuous updates, and enable low/no-code maturity across teams.
• Lead and collaborate across teams, working with architects, developers, analysts, and stakeholders to consolidate requirements, support automation, improve integration, and ensure delivery of valuable, documented solutions.
• Coordinate platform operations, including resource scheduling, reporting, workload management, process improvement, mentoring team members, and engaging with vendors to maintain a best-practice implementation.

About You

Ideal for an experienced ITSM Specialist with a background as a ServiceNow Solution Architect, Developer, Technical Business Analyst or System Administrator. The role combines business process analysis with deep technical capability, requiring strong communication, stakeholder engagement, and a customer-focused mindset.

Demonstrates creative problem-solving in complex, customised ServiceNow environments, with a preference for low-code, out-of-the-box solutions. Shows accountability for end-to-end design, ensuring stability, scalability, and sustainable outcomes.

Works effectively in agile, collaborative environments, embracing rapid prototyping, partnering with process owners, and proactively identifying priorities without waiting for direction. Strong judgement, ownership, and willingness to step in on critical issues are essential.

Holds or is willing to maintain ServiceNow certifications, such as Certified Technical Architect or System Administrator; bachelor's degree in Computer Information Systems or equivalent, with ITIL certification highly regarded.

Brings hands‑on ServiceNow expertise in administration, development, and architecture; skilled in ITSM operations, stakeholder workshops, cybersecurity, documentation, automation, and orchestration. Strong planning, mentoring, and communication skills round out this high-performance profile.

This role does require the successful applicant to be an Australian Citizen, hold a NV-1 level security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans,