Senior ServiceNow Consultant — Family‑Friendly & Impactful

00160 Leidos Australia Pty Ltd.

Melbourne

On-site

AUD 120,000 - 180,000

Full time

14 days+

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Job summary

Leidos Australia Pty Ltd. seeks an experienced ServiceNow Consultant to support platform capabilities under sustainment contracts.

You will translate complex business requirements into practical, scalable solutions and provide governance for ITSM operations while collaborating with architects, developers, analysts and stakeholders. The role emphasises architecture, development, and delivery with a focus on security, automation, and low/no-code maturity across teams.

Qualifications

Experience as ServiceNow Solution Architect/Developer/BA/System Administrator.
Strong communication and stakeholder engagement skills.
Knowledge of ITIL frameworks and IT service management best practices.
Bachelor’s degree in Computer Information Systems or equivalent.

Responsibilities

Develop and maintain ServiceNow solutions including components, integrations, workflows, and designs.
Design and configure ServiceNow modules aligned with business outcomes, ensuring security, cost optimisation, and high performance.
Champion platform best practices for development, deployment, release, and evergreen maintenance; remediate customisations.
Lead and collaborate across teams to consolidate requirements and deliver documented solutions.
Coordinate platform operations, including resource scheduling, reporting, and mentoring team members.