Senior ServiceNow BA - Energy & Utilities Platform Lead

Ambition Recruitment; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Ambition Recruitment is partnering with a senior ServiceNowBusiness Analyst opportunity in Australia. You will translate complex operational processes into clear functional specs and user stories for a technical team, bridging senior business stakeholders and delivery groups while ensuring alignment with ServiceNow best practices and governance.

Responsibilities include extracting requirements from business leaders, coordinating with offshore teams, and driving optimization across ITSM, CSM, and

Qualifications

• Proven track record as a ServiceNow BA or equivalent in the Australian market.
• First-hand experience in Government, Energy, Utilities, or Water environments is highly desirable.
• Essential: ServiceNow platform delivery with strong expertise in Service Portal and Workspace, plus exposure to workflows, data models, APIs, and integrations.

Responsibilities

• Engage directly with key business leaders to extract requirements, refine scope, and build well-defined user stories and functional specs.
• Act as the trusted advisor between non-technical stakeholders and delivery teams for end-to-end delivery, including offshore components.
• Deep-dive into Service Portal and Workspace implementations to drive process optimization across ITSM, CSM, and PSDS.
• Ensure documentation and architectural decisions follow ServiceNow standards, integration best practices, and data governance.

Skills

ServiceNow

Business Analysis

Stakeholder management

Global cross-functional teams

Job description

Ambition Recruitment is partnering with a senior ServiceNowBusiness Analyst opportunity in Australia. You will translate complex operational processes into clear functional specs and user stories for a technical team, bridging senior business stakeholders and delivery groups while ensuring alignment with ServiceNow best practices and governance.

Responsibilities include extracting requirements from business leaders, coordinating with offshore teams, and driving optimization across ITSM, CSM, and