ServiceNow Platform Specialist (CSA/CIS ITSM) - Melbourne

Australian Energy Market Operator; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Professional development

Volunteer leave

Annual performance bonuses

Wellness program

Job summary

Australian Energy Market Operator in Melbourne is seeking a qualified ServiceNow professional to join the Enterprise ServiceNow Platform team. The role focuses on platform governance, design, development, testing and delivery of ServiceNow solutions.

You will maintain accreditations (CSA, CIS ITSM) and ensure alignment with security controls and best practices, while delivering high-quality, out-of-the-box platform configurations for the organization.

Qualifications

• Strong experience working on the ServiceNow platform with maintenance of relevant accreditations.
• Certified ServiceNow Administrator (CSA).
• Certified Implementation Specialist: IT Service Management (CIS: ITSM).
• High standards in quality control, customer service and maintaining “out of the box”.

Responsibilities

• Collaborate across the Digital division, including cyber security and technology governance, and with enterprise risk and audit teams, to identify, assess and manage technology risks affecting the ServiceNow Platform.
• Champion and maintain ServiceNow platform standards, ensuring platform hygiene, adherence to guiding principles, and consistency of design and configuration across all enhancements.
• Support the ServiceNow product lifecycle, working closely with teams across Digital and AEMO to ensure solution design, development and delivery meet customer expectations and organisational objectives.
• Design, develop, test and document moderately complex applications, scripts and configurations on the ServiceNow Platform, ensuring alignment with agreed development practices, patterns, standards and security controls.
• Contribute to platform governance by providing input to prioritisation activities, backlog management, requirement baselines and change impact assessment in line with established frameworks.

Skills

ServiceNow experience

Platform governance

Quality control

Education

Certified ServiceNow Administrator (CSA)

CIS: ITSM Certification

Tools

ServiceNow

Job description

Australian Energy Market Operator in Melbourne is seeking a qualified ServiceNow professional to join the Enterprise ServiceNow Platform team. The role focuses on platform governance, design, development, testing and delivery of ServiceNow solutions.

You will maintain accreditations (CSA, CIS ITSM) and ensure alignment with security controls and best practices, while delivering high-quality, out-of-the-box platform configurations for the organization.