Senior ServiceNow Solution Designer – Post-Go-Live (Sydney)

Precision Sourcing Australia; Sydney; Hybrid; AUD 185,000 - 212,000; Full time

Job summary

Precision Sourcing Australia seeks a Senior Business Analyst / Solution Designer to join a focused team in Sydney, working across business stakeholders and external vendors to stabilise and uplift a major ServiceNow platform after go-live.

You will guide conversations, document requirements, and drive outcomes aligned to platform enhancements, with strong governance and UAT oversight. This is a high-impact, fast-paced role in a hybrid Sydney office environment.

Qualifications

• Proven experience as a Senior Business Analyst or Solution Designer in a technical delivery environment.
• Strong experience managing post go-live pipelines (defects and enhancements).
• Hands-on ServiceNow experience including App Engine and Flow Designer.
• Ability to translate business outcomes into scalable platform capabilities.
• Experience in release governance, UAT coordination, and production readiness.

Responsibilities

• Manage and prioritise a pipeline of defects and enhancements in a live environment.
• Capture, refine, and document requirements with business stakeholders.
• Translate business needs into scalable, maintainable platform solutions.
• Partner with vendors to align on solution design, delivery approach, and estimates.
• Guide discussions between business and technical teams to drive clarity and outcomes.
• Produce high-quality documentation including requirements, user stories, and solution designs.
• Support release governance, including UAT oversight and production alignment.
• Identify opportunities for process optimisation and platform improvement.

Skills

Senior BA

Solution Designer

Stakeholder management

Requirements gathering

UAT coordination

Release governance

Documentation

Tools

ServiceNow

Flow Designer

App Engine

Job description

Precision Sourcing Australia seeks a Senior Business Analyst / Solution Designer to join a focused team in Sydney, working across business stakeholders and external vendors to stabilise and uplift a major ServiceNow platform after go-live.

You will guide conversations, document requirements, and drive outcomes aligned to platform enhancements, with strong governance and UAT oversight. This is a high-impact, fast-paced role in a hybrid Sydney office environment.