Senior Servicenow &Aurion Business Analyst

Softtest Pays Pty; Australia; On-site; AUD 90,000 - 110,000; Full time

Job summary

Softtest Pays Pty is seeking a capable Business Analyst to engage with multiple government stakeholders across Finance, Security, Regulation, HR, and more in New South Wales. You will elicit, document, and analyse business and technical requirements, ensuring alignment between business needs and IT solutions.

The role focuses on system mapping, gap analysis, and facilitating workshops to drive clear, implementable outcomes while maintaining thorough documentation and strong stakeholder

Qualifications

• Experience eliciting requirements from multiple business units and stakeholders.
• Proficient in mapping current and future state processes.
• Ability to conduct gap analyses between existing systems and desired outcomes.
• Strong facilitation skills for workshops, interviews, and sessions.
• Experience producing business cases, user stories, and functional specifications.

Responsibilities

• Elicit, document, and analyse business and technical requirements across units.
• Map systems and perform gap analysis to define viable solutions.
• Investigate operational challenges and translate into actionable recommendations.
• Manage requirements scope and facilitate between business and IT.
• Produce and maintain documentation including process flows and specifications.
• Ensure specifications cover business, data, and integration needs.

Skills

Stakeholder engagement

System mapping

Gap analysis

Facilitation

Requirement gathering

Documentation

User stories

Workshops

Integration

Security

Finance

Business-IT alignment

Tools

ServiceNow

Job description

Job Description:

Australian Citizens residing in Australia only respond. Must be able to obtain Baseline.

Essential criteria

1. Engage with stakeholders across multiple business units (Finance, Security, Regulation, Search and Rescue, HR, etc.) to elicit, document, and analyse business and technical requirements. Build and maintain strong stakeholder relationships with both business and technical teams to identify, document, and resolve issues.

35%

2. Perform system mapping and gap analysis between existing systems and future state requirements to determine viable solutions. Facilitate workshops, interviews, and requirement-gathering sessions to ensure clear alignment between business needs and technical solutions.

27%

3. Apply analytical rigor to investigate operational challenges and opportunities, translating findings into actionable recommendations.

12%

4. Manage requirements scope to ensure solutions are fit-for-purpose and aligned with organizational priorities through effective facilitation between business and IT.

10%

5. Author and update internal and external documentation, including business cases, user stories, functional specifications, process flows, and gap analysis reports.

8%

6. Ensure all specifications are clear, concise, and robust, addressing business, data, and integration needs.

8%

Desirable criteria

1. Prior experience working in government is highly desirable AMSA is looking for an excellent cultural fit

Additional requirements

1. Candidates must have current police check that is less than three months old or be able to obtain within 5 days.

Required Skills:

• Functional Specifications
• Analysis
• Gap Analysis
• Facilitation
• Business Units
• Search
• ServiceNow
• User Stories
• Government
• Workshops
• Specifications
• Integration
• Security
• Documentation
• Finance
• Business