Senior ServiceNow & Aurion Analyst: Stakeholder & Gap

Softtest Pays Pty; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Softtest Pays Pty. in Canberra seeks an experienced business analyst to engage stakeholders across Finance, Security, Regulation, Search and Rescue, HR and other units to elicit, document, and analyse requirements.

You will build strong relationships to identify and resolve issues and map current to future state solutions. Responsibilities include facilitating workshops, conducting gap analyses, translating findings into actionable recommendations, and producing business cases, user stories,

Qualifications

• Elicit and document requirements across business units and IT.
• Map current and future state processes and systems.
• Facilitate workshops and stakeholder interviews.
• Develop business cases, user stories, and specs.
• Ensure clear, robust specifications addressing data/integration.
• Maintain strong stakeholder relationships to resolve issues.

Responsibilities

• Engage with stakeholders across multiple units to elicit, document, and analyse requirements.
• Perform system mapping and gap analysis aligning business needs with solutions.
• Lead requirement workshops and interviews for clear alignment.
• Translate findings into actionable recommendations and documentation.
• Author user stories, functional specs, and process flows.
• Ensure specifications meet business, data, and integration needs.

Skills

Stakeholder management

System mapping & gap analysis

Analytical thinking

Requirements scoping & facilitation

Documentation & user stories

Specification clarity & integration

Tools

ServiceNow

Job description

Softtest Pays Pty. in Canberra seeks an experienced business analyst to engage stakeholders across Finance, Security, Regulation, Search and Rescue, HR and other units to elicit, document, and analyse requirements.

You will build strong relationships to identify and resolve issues and map current to future state solutions. Responsibilities include facilitating workshops, conducting gap analyses, translating findings into actionable recommendations, and producing business cases, user stories,