Senior Servicenow &Aurion Business Analyst

Softtest Pays Pty; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Softtest Pays Pty. in Canberra seeks an experienced business analyst to engage stakeholders across Finance, Security, Regulation, Search and Rescue, HR and other units to elicit, document, and analyse requirements.

You will build strong relationships to identify and resolve issues and map current to future state solutions. Responsibilities include facilitating workshops, conducting gap analyses, translating findings into actionable recommendations, and producing business cases, user stories,

Qualifications

• Elicit and document requirements across business units and IT.
• Map current and future state processes and systems.
• Facilitate workshops and stakeholder interviews.
• Develop business cases, user stories, and specs.
• Ensure clear, robust specifications addressing data/integration.
• Maintain strong stakeholder relationships to resolve issues.

Responsibilities

• Engage with stakeholders across multiple units to elicit, document, and analyse requirements.
• Perform system mapping and gap analysis aligning business needs with solutions.
• Lead requirement workshops and interviews for clear alignment.
• Translate findings into actionable recommendations and documentation.
• Author user stories, functional specs, and process flows.
• Ensure specifications meet business, data, and integration needs.

Skills

Stakeholder management

System mapping & gap analysis

Analytical thinking

Requirements scoping & facilitation

Documentation & user stories

Specification clarity & integration

Tools

ServiceNow

Job description

Job Description:

Australian Citizens residing in Australia only respond.Must be able to obtain Baseline.

Essential criteria

1. Engage with stakeholders across multiple business units (Finance, Security, Regulation, Search and Rescue, HR, etc.) to elicit, document, and analyse business and technical requirements. Build and maintain strong stakeholder relationships with both business and technical teams to identify, document, and resolve issues.

35%

2. Perform system mapping and gap analysis between existing systems and future state requirements to determine viable solutions. Facilitate workshops, interviews, and requirement-gathering sessions to ensure clear alignment between business needs and technical solutions.

27%

3. Apply analytical rigor to investigate operational challenges and opportunities, translating findings into actionable recommendations.

12%

4. Manage requirements scope to ensure solutions are fit-for-purpose and aligned with organizational priorities through effective facilitation between business and IT.

10%

5. Author and update internal and external documentation, including business cases, user stories, functional specifications, process flows, and gap analysis reports.

8%

6. Ensure all specifications are clear, concise, and robust, addressing business, data, and integration needs.

8%

Desirable criteria

1. Prior experience working in government is highly desirable AMSA is looking for an excellent cultural fit

Additional requirements

1. Candidates must have current police check that is less than three months old or be able to obtain within 5 days.

Required Skills:

Functional Specifications Analysis Gap Analysis Facilitation Business Units Search ServiceNow User Stories Government Workshops Specifications Integration Security Documentation Finance Business