Aps6 Systems Analyst For Enterprise Service Manager

Softtest Pays Pty; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Softtest Pays Pty is seeking an experienced Systems Analyst / Business Analyst to support government programs in Canberra. The role emphasizes facilitation, UAT, ITIL practices, stakeholder management, and effective use of JIRA and Visio to drive service improvements.

You will engage with Commonwealth agencies to translate complex requirements into actionable processes, coordinate testing, and lead collaborative workshops with cross-functional teams in a regulated environment.

Qualifications

• Experience facilitating workshops and stakeholder meetings.
• Experience with UAT and testing within large organisations.
• ITIL certification or equivalent IT service management background.

Skills

Facilitation

User Acceptance Testing

ITIL

Stakeholder Management

Visio

Government

Negotiation

JIRA

Testing

Business

Communication

Management

Tools

Visio

JIRA

Job description

Job Description:

Australian Citizens residing in Australia only respond. must have NV1 clearance.

Mandatory Criteria

• Must have a minimum 5 years experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia.
• Systems and/or business analyst experience with Commonwealth agencies / Government Departments.
• Systems and/or business analyst experience with Service Management Tool u

Weighted Criteria

• Systems Analyst and/or Business Analyst Experience with business improvement initiatives and business transformational projects.
• Expert user of Visio, JIRA.
• Good understanding of with BPM tools (BPMN and UML).
• Experience supporting User acceptance testing.
• Exceptional facilitation and stakeholder management skills.
• Effective influencing, communication, negotiation skills.
• ITIL Certification.

Required Skills:

• Facilitation
• User Acceptance Testing
• ITIL
• Stakeholder Management
• Visio
• Government
• Negotiation
• JIRA
• Testing
• Business
• Communication
• Management