Senior Business Analyst

ZSoft Technologies Pty Ltd; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

ZSoft Technologies Pty Ltd is seeking a Senior Business Analyst to own a workstream within a large government digital transformation. You will collaborate with business stakeholders and agile teams to resolve requirements, set priorities and drive analysis through design, build and testing.

Hands-on experience in at least one specialist stream (Cyber/Technical, Integration/Infrastructure, Salesforce CRM) is desirable, with proven ownership of deliverables and decisions.

Qualifications

• Proven experience as a Senior Business Analyst with business stakeholders and delivery teams on complex programs.
• Experience supporting implementations in specialist streams (Cyber/Tech, Integration/Infra, or Salesforce CRM) with deliverables owned.
• Advanced analytical, problem-solving, and negotiation skills, and ability to base recommendations on data.

Responsibilities

• Review existing requirements, decisions and open issues; set priorities with business and delivery leads.
• Lead workshops with stakeholders to understand problems, test assumptions and resolve competing requirements.
• Produce clear business and system requirements, process maps, diagrams and acceptance criteria for delivery teams.
• Refine backlogs with product owners and assess impact of changes on scope and delivery.
• Use data to compare options and recommend solutions aligned with program outcomes.
• Support testing and QA by tracing requirements to test coverage and clarifying expected behavior.
• Identify and manage analysis risks, dependencies and critical decisions; raise issues early.

Skills

Stakeholder management

Agile delivery

Requirements elicitation

Job description

Senior Business Analyst | Government Digital Transformation

Australian Citizen with Baseline Clearance

Seeking an experienced Senior Business Analyst to take ownership of an existing workstream within a large government transformation program. You’ll work with business stakeholders and agile delivery teams to resolve open requirements, agree priorities and carry the analysis through design, build and testing.

You’ll need hands‑on implementation experience in at least one of the following specialist streams.

Specialist streams

• Cyber and Technical — Elicit and document requirements for cyber security, secure hosting and solution development. Use UML and BPMN, context diagrams and Level 1-3 diagrams to explain how systems, processes and controls fit together.

• Integration and Infrastructure — Own infrastructure and enterprise integration requirements. Work with architects and engineers to define interfaces, data flows, dependencies and non‑functional requirements.

• Salesforce CRM and Case Management — Lead requirements and process mapping for the modernisation of a legacy case management system using Salesforce. Translate business needs into practical, scalable solutions, work with delivery teams on design decisions and support Salesforce configuration where required.

What you’ll do

• Review existing requirements, decisions and open issues, and agree immediate priorities with business and delivery leads.

• Lead workshops with internal and external stakeholders to understand business problems, test assumptions and resolve competing requirements.

• Produce clear business and system requirements, process maps, diagrams and acceptance criteria that delivery teams can use.

• Work with product owners and agile teams to refine the backlog and assess the impact of changes on scope, dependencies and delivery.

• Use data and evidence to compare options and recommend solutions that support business and program outcomes.

• Support testing and quality assurance by tracing requirements to test coverage, clarifying expected behaviour and helping resolve defects.

• Identify and manage analysis risks, dependencies and decisions, raising issues early when they could affect delivery.

Essential criteria

• Proven experience as a Senior Business Analyst working directly with business stakeholders and multidisciplinary delivery teams on complex programs.

• Substantial experience supporting an implementation in at least one of the specialist streams above, with examples of deliverables and decisions you personally owned.

• Advanced analytical, problem‑solving and negotiation skills, including experience using data to inform business recommendations.

• Strong communication and facilitation skills, with the ability to lead workshops and build agreement between technical and non‑technical stakeholders.

• Strong written and visual communication skills, demonstrated through clear requirements, process documentation and diagrams.

• Experience working in complex agile environments and adapting to changes in project direction and stakeholder expectations.

Desirable

• Experience leading requirements prioritisation, managing a backlog or supporting product ownership.