Business Analyst

Cleared Ict; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

NDIS Quality and Safeguards Commission is seeking a Business Analyst to support service design sprints, translating complex business needs into actionable requirements. You will work with stakeholders across frontline, policy, regulatory and technical areas to shape options and ensure delivery readiness.

The role requires strong analytical skills, experience in agile environments, and the ability to produce clear artefacts and documentation for diverse audiences.

Qualifications

• Lead complex business analysis within service design sprints to inform problem definition and decision making.
• Elicit, analyse and validate business and user requirements through workshops and interviews with stakeholders across levels.
• Develop and maintain sprint artefacts including current/future state process maps, service journeys, impact analyses.
• Translate business needs into clear functional and non-functional requirements for technical/delivery teams.
• Demonstrated ability to work autonomously in ambiguous environments and deliver evidence-based solutions.

Responsibilities

• Lead and deliver complex business analysis activities within service design sprints.
• Elicit, analyse and validate business/user requirements via workshops/interviews.
• Develop and maintain sprint artefacts like process maps and service journeys.
• Translate needs into clear functional/non-functional requirements for teams.
• Support testing, validation, transition and change activities.
• Engage and collaborate with diverse stakeholders from frontline to executives.
• Contribute to agile/sprint-based delivery outcomes.

Skills

Stakeholder engagement

Analytical thinking

Process analysis

Agile delivery

Communication skills

Job description

NDIS Quality and Safeguards Commission

Initial contract duration 12 months + 6 months
Experience level APS6 equivalent
Location of work QLD, WA, ACT, VIC, NSW, NT, SA, TAS
Working arrangements Hybrid
Maximum hours 40 hours per week
Security clearance Must be able to obtain Baseline - NV1 preferred

Job details

As a Business Analyst in the Service and Experience Design team you will support the delivery of service design sprints by bringing technical experience, hands-on business analysis capability across discovery, design and delivery phases. Working under the direction of the Sprint Lead, the role is responsible for leading complex analysis activities, shaping sprint outputs and ensuring business needs are translated into actionable, evidence-based design options.
The role operates in ambiguous, fast paced environments, requiring strong judgement, initiative, and the ability to engage widely across frontline, operational, policy, regulatory, and technical stakeholders.

Key duties and responsibilities

• Lead and deliver complex business analysis activities within service design sprints to inform problem definition, solution options and decision making
• Elicit, analyse and validate business and user requirements through workshops, interviews and analysis with stakeholders at all organisational levels
• Develop and maintain high quality sprint artefacts, including current and future state process maps, service journeys, impact and benefits analyses
• Translate business and service needs into clear functional and non functional requirements for technical and delivery teams
• Identify and upscale? Actually "Identify and upscale?" Wait line: "Identify and upscale?" This is not correct.
• Support implementation readiness by contributing to testing, validation, transition and business change activities
• Demonstrated ability to work autonomously to analyse complex problems and deliver practical, evidence-based solutions in ambiguous contexts
• Proven experience engaging, influencing and collaborating with a diverse range of stakeholders, from frontline staff to senior executives
• Strong analytical and conceptual skills, including process analysis, service design thinking and structured problem solving
• Highly developed written and verbal communication skills, with the ability to clearly convey complex information to technical and nontechnical audiences
• Experience working in agile or sprint-based delivery environments, with a strong focus on practical delivery outcomes
• Ability to prioritise competing demands, manage risks and maintain momentum within tight timeframes Sound judgement and professionalism when working with sensitive information and organisational priorities
• An understanding of government service delivery, policy development, regulatory or operational environments is desirable
• Familiarity with accessibility, inclusive design and APS context is desirable
• Familiarity with digital and non-digital service channels and ICT-enabled service delivery is advantageous

Only candidates with current Australian security clearance will be considered.