Senior ServiceNow & Aurion BA for Government Programs

Softtest Pays Pty; Australia; On-site; AUD 90,000 - 110,000; Full time

Job summary

Softtest Pays Pty is seeking a capable Business Analyst to engage with multiple government stakeholders across Finance, Security, Regulation, HR, and more in New South Wales. You will elicit, document, and analyse business and technical requirements, ensuring alignment between business needs and IT solutions.

The role focuses on system mapping, gap analysis, and facilitating workshops to drive clear, implementable outcomes while maintaining thorough documentation and strong stakeholder

Qualifications

• Experience eliciting requirements from multiple business units and stakeholders.
• Proficient in mapping current and future state processes.
• Ability to conduct gap analyses between existing systems and desired outcomes.
• Strong facilitation skills for workshops, interviews, and sessions.
• Experience producing business cases, user stories, and functional specifications.

Responsibilities

• Elicit, document, and analyse business and technical requirements across units.
• Map systems and perform gap analysis to define viable solutions.
• Investigate operational challenges and translate into actionable recommendations.
• Manage requirements scope and facilitate between business and IT.
• Produce and maintain documentation including process flows and specifications.
• Ensure specifications cover business, data, and integration needs.

Skills

Stakeholder engagement

System mapping

Gap analysis

Facilitation

Requirement gathering

Documentation

User stories

Workshops

Integration

Security

Finance

Business-IT alignment

Tools

ServiceNow

Job description

Softtest Pays Pty is seeking a capable Business Analyst to engage with multiple government stakeholders across Finance, Security, Regulation, HR, and more in New South Wales. You will elicit, document, and analyse business and technical requirements, ensuring alignment between business needs and IT solutions.

The role focuses on system mapping, gap analysis, and facilitating workshops to drive clear, implementable outcomes while maintaining thorough documentation and strong stakeholder