Empathetic Case Manager – Workers’ Comp (Hybrid)

QBE Insurance Group; Newcastle; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching and support

18 weeks gender-equal leave

Job summary

QBE Insurance Group is seeking an experienced Case Manager to oversee a portfolio of workers’ compensation claims from our Nominal Insurer team. The role focuses on delivering empathetic, timely outcomes for injured workers while coordinating with employers and service providers for safe return-to-work results.

You’ll apply workers’ compensation knowledge in a collaborative, customer-centric environment, with a hybrid work model (2 days in office) across Parramatta, Newcastle or Lismore.

Qualifications

• Experience in workers’ compensation claims management with familiarity of legislation and processes.
• Proven ability to influence and build relationships, with clear written and verbal communication.
• Customer-centric mindset focused on positive outcomes for workers, employers and stakeholders.

Responsibilities

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely and compliant outcomes.
• Apply legislation knowledge to assess liability, coordinate treatment, and support safe return-to-work outcomes.
• Collaborate with employers, injured workers, practitioners, rehabilitation providers and internal stakeholders.

Skills

Case Management

Claims Management

Claims Settlement

Critical Thinking

Customer Service

Data Privacy

Detail-Oriented

Emotional Awareness

Insurance Policies

Collaboration

Prioritization

Problem Solving

Risk Assessments

Standards Compliance

Job description

QBE Insurance Group is seeking an experienced Case Manager to oversee a portfolio of workers’ compensation claims from our Nominal Insurer team. The role focuses on delivering empathetic, timely outcomes for injured workers while coordinating with employers and service providers for safe return-to-work results.

You’ll apply workers’ compensation knowledge in a collaborative, customer-centric environment, with a hybrid work model (2 days in office) across Parramatta, Newcastle or Lismore.