Senior Service Manager – Mining & Heavy Equipment

Hitachi Construction Machinery Group; Emerald; On-site; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Salary package

Employee perks program

Career growth

Inclusive culture

Health insurance

Referral rewards

Parental leave

Training & development

Job summary

Hitachi Construction Machinery Australia in Emerald is seeking an experienced Service Manager to lead the Emerald Service Department, taking full accountability for safety, profitability, and customer outcomes in a fast-paced environment.

You will manage a skilled service team, own the department P&L and budgets, drive efficiency across workshop and field service, and partner with parts, support and administration to deliver outstanding service while developing people.

Qualifications

• Cert III trade qualification in heavy equipment
• Experience leading large service teams in mining/construction
• Strong commercial acumen with budgets and P&L
• Solid understanding of labour recovery, WIP and service profitability
• Advanced MS Excel, Outlook, Word and PowerPoint
• Excellent communication and stakeholder management
• Experience within mining, construction or earthmoving industries

Responsibilities

• Hands on leadership and development of our service team
• Take full ownership of the department P&L, budgets, forecasting and financial performance
• Drive commercial outcomes and productivity across workshop and field service operations
• Actively manage WIP, safety & driving total customer satisfaction
• Ensure the highest standards of safety, compliance and operational excellence
• Work collaboratively with Parts, Customer Support and Administration teams
• Identify and implement continuous improvement initiatives
• Support workforce planning, recruitment, succession planning and apprentice development
• Build strong relationships with customers and provide leadership in a fast-paced environment

Skills

Cert III Diesel Fitting

Leadership experience

P&L management

WIP management

Excel / MS Office

Data analysis

Stakeholder management

Mining/construction experience

Education

Cert III Trade Qualification

Job description

Hitachi Construction Machinery Australia in Emerald is seeking an experienced Service Manager to lead the Emerald Service Department, taking full accountability for safety, profitability, and customer outcomes in a fast-paced environment.

You will manage a skilled service team, own the department P&L and budgets, drive efficiency across workshop and field service, and partner with parts, support and administration to deliver outstanding service while developing people.