Senior Service Desk Technician — Hybrid IT Support Mentor

Kinetic IT; Western Australia; Hybrid; AUD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Hybrid work options

Flexible hours

Mobility opportunities

Employee discounts

Zusammenfassung

Kinetic IT is seeking a Senior Service Desk Technician in Perth to be the main contact for end-user support, delivering rapid, reliable service in a busy IT service environment.

You will mentor junior staff, improve support processes and contribute to a positive team culture, with a rostered schedule to ensure coverage across time zones. A strong customer focus and familiarity with ServiceNow are essential.

Qualifikationen

• Experience in a Service Desk role.
• Strong customer-first mindset with clear, empathetic communication.
• Familiarity with ticketing systems (e.g. ServiceNow) and remote support tools.

Aufgaben

• Provide first-level support via phone, email and chat.
• Troubleshoot hardware and software issues; escalate when required.
• Manage and resolve incidents within defined service levels.

Kenntnisse

Service Desk

Customer focus

Communication

ServiceNow

Remote support

Team mentoring

Troubleshooting

Time management

Tools

Remote desktop tools

Ticketing systems

Jobbeschreibung

Kinetic IT is seeking a Senior Service Desk Technician in Perth to be the main contact for end-user support, delivering rapid, reliable service in a busy IT service environment.

You will mentor junior staff, improve support processes and contribute to a positive team culture, with a rostered schedule to ensure coverage across time zones. A strong customer focus and familiarity with ServiceNow are essential.