Hybrid IT Service Desk Technician - Flexible Hours & Growth

Kinetic IT; Canberra; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid work options

Training and development programs

Flexibility in hours

Job summary

Kinetic IT is seeking a Service Desk Technician to be the first point of contact for customers needing technical support. You will troubleshoot issues, log and manage service requests, and escalate complex problems while delivering outstanding service.

You will join a collaborative team with comprehensive training, ongoing development, and 24/7 roster availability as part of a flexible, hybrid workplace culture in Australia.

Qualifications

• A current Government Security Clearance.
• Strong communication skills and a genuine passion for helping people.
• Previous experience in customer service, contact centre, hospitality, retail or similar customer-facing roles is highly regarded
• The ability to learn new technologies, processes and systems quickly
• Strong attention to detail and the ability to follow procedures accurately
• A positive attitude, resilience and a team-focused mindset

Responsibilities

• Providing first-level support and troubleshooting assistance via phone and other support channels
• Logging, managing and resolving service requests and incidents while meeting service expectations
• Escalating complex issues to specialised support teams when required
• Delivering a high standard of customer service in every interaction
• Collaborating with internal teams, vendors and service providers to achieve positive outcomes
• Contributing to continuous improvement initiatives and sharing knowledge across the team

Skills

First-level support

Communication skills

Customer service

Problem-solving

Job description

Kinetic IT is seeking a Service Desk Technician to be the first point of contact for customers needing technical support. You will troubleshoot issues, log and manage service requests, and escalate complex problems while delivering outstanding service.

You will join a collaborative team with comprehensive training, ongoing development, and 24/7 roster availability as part of a flexible, hybrid workplace culture in Australia.