Hybrid Service Desk Technician | Customer-First IT Support

Kinetic IT; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Kinetic IT is seeking a Service Desk Technician to support Australia’s leading airline client, delivering high-quality phone-based IT service and ticket resolution. You will log tickets, provide timely updates, and collaborate with internal teams and external vendors to ensure smooth operations.

The role offers flexibility with hybrid work options and opportunities for professional development within a leading Australian IT services provider.

Qualifications

• Strong verbal communication and active listening.
• Experience in phone-based support is highly desirable.
• Ability to follow processes and log tickets accurately.
• Right to work in Australia and eligibility to pass checks.

Responsibilities

• Troubleshoot IT issues over the phone and provide guidance.
• Log, track, and resolve IT tickets; escalate when needed.
• Collaborate with vendors and cross-functional teams.
• Share improvements and contribute to knowledge base.

Skills

Clear communication

Customer service

Phone-based support

Job description

Kinetic IT is seeking a Service Desk Technician to support Australia’s leading airline client, delivering high-quality phone-based IT service and ticket resolution. You will log tickets, provide timely updates, and collaborate with internal teams and external vendors to ensure smooth operations.

The role offers flexibility with hybrid work options and opportunities for professional development within a leading Australian IT services provider.