Hybrid Service Desk Technician — IT Support

Kinetic IT; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Kinetic IT is hiring Service Desk Technicians to support Australia’s largest domestic and international airline customer. You will troubleshoot IT issues over the phone, log and resolve tickets, and collaborate with cross-functional teams and external vendors.

The role emphasizes proactive customer service and continuous improvement. We value diverse backgrounds and offer opportunities for development within a leading Australian IT services provider with hybrid work options and people-first

Qualifications

• Clear communication and customer service skills.
• Ability to adapt to technology changes and follow processes accurately.
• Prior experience in a phone-based and/or dynamic customer service environment is desirable.
• Right to work in Australia.
• Ability to obtain a National Police Check & ASIC Security check.

Responsibilities

• Troubleshooting and investigating IT-related issues over the phone.
• Deliver a high level of proactive and cooperative customer service.
• Log and resolve IT tickets and escalate to cross-functional teams as required.
• Collaborate with other vendors and service providers.
• Share lessons learned and process improvements with the team.

Skills

Clear communication

Customer service

Phone-based support

Adaptability

Process adherence

Job description

Kinetic IT is hiring Service Desk Technicians to support Australia’s largest domestic and international airline customer. You will troubleshoot IT issues over the phone, log and resolve tickets, and collaborate with cross-functional teams and external vendors.

The role emphasizes proactive customer service and continuous improvement. We value diverse backgrounds and offer opportunities for development within a leading Australian IT services provider with hybrid work options and people-first