Service Desk Tech: Hybrid IT Support & Customer Care

Kinetic IT; Fremantle; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Kinetic IT is seeking a Service Desk Technician to be the first point of contact for customers needing technical support. You will troubleshoot, resolve incidents, and deliver exceptional service while collaborating with internal teams and vendors in a hybrid work environment.

Join a leading Australian IT services provider with 25+ years in the market, offering comprehensive training and development opportunities across Intelligent Workplace, Cloud, Cyber Security and IT Service Management.

Qualifications

• Strong communication and problem-solving are essential for supporting customers.
• Experience in customer-facing roles is highly regarded.
• Ability to learn new technologies, processes and systems quickly.

Responsibilities

• Providing first-level support and troubleshooting via phone and other channels.
• Logging and managing service requests and incidents to meet expectations.
• Escalating complex issues to specialised teams when needed.
• Delivering high-quality customer service in every interaction.
• Collaborating with internal teams, vendors and service providers.
• Contributing to continuous improvement and sharing knowledge.

Skills

Strong communication

Problem solving

Customer service

Team player

Attention to detail

Learning ability

Job description

Kinetic IT is seeking a Service Desk Technician to be the first point of contact for customers needing technical support. You will troubleshoot, resolve incidents, and deliver exceptional service while collaborating with internal teams and vendors in a hybrid work environment.

Join a leading Australian IT services provider with 25+ years in the market, offering comprehensive training and development opportunities across Intelligent Workplace, Cloud, Cyber Security and IT Service Management.