IT Service Desk Technician - Hybrid, Growth & Training

Energy Power Systems Australia; Western Australia; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Formal training & mentoring

Internal career marketplace

Hybrid work options

Social events

Health and wellbeing resources

Job summary

Kinetic IT is seeking a Service Desk Technician in Australia to be the first point of contact for customers seeking technical support. You will use communication and problem-solving skills to troubleshoot issues and ensure an exceptional customer experience, with comprehensive training and development opportunities in a supportive team environment.

You’ll provide first-level support via phone and other channels, log and manage service requests, escalate complex problems when needed, and

Qualifications

• Ability to obtain National Police Clearance & other security checks.
• Strong communication skills and a genuine passion for helping people.
• Previous experience in customer service, contact centre, hospitality, retail or similar roles is highly regarded.
• The ability to learn new technologies, processes and systems quickly.
• Strong attention to detail and the ability to follow procedures accurately.
• A positive attitude, resilience and a team-focused mindset.

Responsibilities

• Providing first-level support and troubleshooting assistance via phone and other support channels.
• Logging, managing and resolving service requests and incidents while meeting service expectations.
• Escalating complex issues to specialised support teams when required.
• Delivering a high standard of customer service in every interaction.
• Collaborating with internal teams, vendors and service providers to achieve positive outcomes.
• Contributing to continuous improvement initiatives and sharing knowledge across the team.

Skills

National Police Clearance

Strong communication

Customer service experience

Learn new technologies

Attention to detail

Team mindset

Job description

Kinetic IT is seeking a Service Desk Technician in Australia to be the first point of contact for customers seeking technical support. You will use communication and problem-solving skills to troubleshoot issues and ensure an exceptional customer experience, with comprehensive training and development opportunities in a supportive team environment.

You’ll provide first-level support via phone and other channels, log and manage service requests, escalate complex problems when needed, and