Service Desk Technician — Hybrid, Training & Growth

Kinetic IT; Western Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive training

Career development

Job summary

Kinetic IT is seeking a Service Desk Technician to be the first point of contact for customers seeking technical support in WA. You will use communication and problem-solving skills to troubleshoot and resolve issues, delivering an exceptional customer experience.

Working within a supportive team, you’ll receive comprehensive training and ongoing development opportunities while gaining valuable experience in the IT industry.

Qualifications

• Ability to obtain National Police Clearance & other security checks
• Strong communication skills and a genuine passion for helping people
• Previous experience in customer service, contact centre, hospitality, retail or similar customer-facing roles is highly regarded
• The ability to learn new technologies, processes and systems quickly
• Strong attention to detail and the ability to follow procedures accurately
• A positive attitude, resilience and a team-focused mindset

Responsibilities

• Providing first-level support and troubleshooting assistance via phone and other support channels
• Logging, managing and resolving service requests and incidents while meeting service expectations
• Escalating complex issues to specialised support teams when required
• Delivering a high standard of customer service in every interaction
• Collaborating with internal teams, vendors and service providers to achieve positive outcomes
• Contributing to continuous improvement initiatives and sharing knowledge across the team

Job description

Kinetic IT is seeking a Service Desk Technician to be the first point of contact for customers seeking technical support in WA. You will use communication and problem-solving skills to troubleshoot and resolve issues, delivering an exceptional customer experience.

Working within a supportive team, you’ll receive comprehensive training and ongoing development opportunities while gaining valuable experience in the IT industry.