Senior Service Administrator

Chandler Macleod Group; Singleton Council; On-site; AUD 41,000 - 69,000; Full time

Benefits offered by this job

Up to $50 per hour

Job summary

Chandler Macleod Group in Mt Thorley, NSW seeks a Senior Service Administrator to deliver high-quality administrative support to service operations, stakeholders and customers.

The role involves managing job cards, invoicing, scheduling, timesheet processing and continuous process improvement, in a busy mining-adjacent service setting. Casual, full-time with hourly pay applies.

Qualifications

• Experience in an administrative role, preferably within a service, mining, industrial, maintenance, or similar environment.
• Strong customer service and stakeholder management skills.
• Excellent organisational and time management abilities.
• High attention to detail and accuracy.
• Experience processing large volumes of data.
• Strong literacy, numeracy, and analytical skills.
• Intermediate Microsoft Office skills, particularly Excel, Outlook, and Word.
• The ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Raise and manage job cards and repair orders.
• Cost and invoice service jobs accurately and efficiently.
• Assist with scheduling service activities.
• Support timesheet processing and payroll data entry.
• Respond to customer enquiries and service-related queries.
• Maintain databases, records, and filing systems.
• Generate reports and provide administrative support to service operations.
• Assist other administration teams as required.
• Contribute to continuous improvement initiatives across administration and service functions.
• Provide on-the-job training and support where required.
• Ensure compliance with quality, safety, and environmental policies and procedures.

Skills

Administrative experience

Customer service

Organisational skills

Attention to detail

Data processing

Literacy & numeracy

MS Office suite

Time management

Education

Certificate III in Business Administration

Tools

ERP systems

Job description

Senior Service Administrator

Mt Thorley, NSW

Full-Time Casual Opportunity | Up to $50 per hour

About the Opportunity

Our client is seeking an experienced and highly organised Senior Service Administrator to join their Service team based in Mt Thorley.

This is a diverse and fast-paced position responsible for delivering high-quality administrative support to service operations, internal stakeholders, and customers. The role is ideally suited to someone who enjoys working across multiple priorities, building strong stakeholder relationships, and providing outstanding customer service in a dynamic environment.

Key Responsibilities

• Raise and manage job cards and repair orders.
• Cost and invoice service jobs accurately and efficiently.
• Assist with scheduling service activities.
• Support timesheet processing and payroll data entry.
• Respond to customer enquiries and service-related queries.
• Maintain databases, records, and filing systems.
• Generate reports and provide administrative support to service operations.
• Assist other administration teams as required.
• Contribute to continuous improvement initiatives across administration and service functions.
• Provide on-the-job training and support where required.
• Ensure compliance with quality, safety, and environmental policies and procedures.

Key Responsibilities

• Raise and manage job cards and repair orders.
• Cost and invoice service jobs accurately and efficiently.
• Assist with scheduling service activities.
• Coordinate site mobilisation requirements.
• Support timesheet processing and payroll data entry.
• Respond to customer enquiries and service-related queries.
• Maintain databases, records, and filing systems.
• Generate reports and provide administrative support to service operations.
• Assist other administration teams as required.
• Contribute to continuous improvement initiatives across administration and service functions.
• Provide on-the-job training and support where required.
• Ensure compliance with quality, safety, and environmental policies and procedures.

About You

To be successful in this role, you will have:

Essential Skills & Experience

• Previous experience in an administrative role, preferably within a service, mining, industrial, maintenance, or similar environment.
• Strong customer service and stakeholder management skills.
• Excellent organisational and time management abilities.
• High attention to detail and accuracy.
• Experience processing large volumes of data.
• Strong literacy, numeracy, and analytical skills.
• Intermediate Microsoft Office skills, particularly Excel, Outlook, and Word.
• The ability to manage competing priorities in a fast-paced environment.

Desirable

• Certificate III in Business Administration.
• Experience with service management or ERP systems.
• Report writing and research skills.

What We're Looking For

We are looking for someone who works collaboratively and builds positive relationships across teams, communicates clearly and professionally, and takes pride in delivering accurate and timely outcomes. You will be adaptable, embrace change, and demonstrate initiative when identifying opportunities for improvement.

A strong commitment to safety, quality, customer service, and continuous improvement will be key to your success in this role.

What's on Offer?

• Casual opportunity paying up to $50 per hour.
• Join a supportive and professional team environment.
• Work within a well-established mining and service operation.
• Enjoy a diverse role with exposure to multiple business functions.
• Ongoing training and development opportunities.
• Opportunity to make a meaningful contribution to a high-performing team.