Senior Security Operations & Client Growth Lead

Mss Security; Adelaide; On-site; AUD 150,000 - 190,000; Full time

Job summary

MSS Security in Adelaide, SA, is seeking a Business Manager to lead security service delivery across a portfolio of clients. You will report to the Operations Manager, directing a skilled management team, ensuring contractual commitments are met, and driving profitability and growth.

Responsibilities include building strong client relationships, coaching frontline staff, overseeing safety and compliance, and identifying opportunities for new business while contributing to proposals and tenders.

Qualifications

• Experience in security or labour-intensive service environments.
• Experience managing a large workforce.
• Experience dealing with client contracts, service delivery, financial performance and operational risk.
• Ability to identify growth opportunities, contribute to proposals, quotations and tenders.
• Strong communication, negotiation, influencing and conflict-resolution skills.
• Relevant qualifications in leadership/management and/or business management.
• Active SA driver’s license.
• Australian citizenship with NV1 clearance (or willingness to obtain).

Responsibilities

• Lead end-to-end delivery of security services across client sites.
• Ensure contractual service levels and customer expectations are met.
• Build trusted client and stakeholder relationships and improve service delivery.
• Develop and mentor a strong leadership team for frontline staff.
• Identify growth opportunities within existing portfolio.
• Support new business acquisitions and contribute to proposals and tenders.
• Champion health, safety, wellbeing and environmental performance through risk management.
• Ensure compliance with licensing, obligations, awards and company policies.

Skills

Security industry experience

People leadership

Contract management

Business development

Communication & negotiation

Leadership qualifications

Driver's license

NV1 clearance

Education

Leadership/Business management qualification

Job description

MSS Security in Adelaide, SA, is seeking a Business Manager to lead security service delivery across a portfolio of clients. You will report to the Operations Manager, directing a skilled management team, ensuring contractual commitments are met, and driving profitability and growth.

Responsibilities include building strong client relationships, coaching frontline staff, overseeing safety and compliance, and identifying opportunities for new business while contributing to proposals and tenders.