Security Account Manager: Client Partnerships & 24/7 Ops

Millennium Hi-Tech Group; Western Australia; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Millennium Services Group in Western Australia seeks an experienced Security Account Manager to lead delivery across multiple client sites, manage a large team, and build strong client relationships with 24/7 accountability.

You will oversee security operations, coach supervisors and officers, ensure staffing, conduct inspections and incident management, and drive continual improvement through robust reporting.

Qualifications

• Prior leadership in security accounts or operations.
• Strong knowledge of security operations.
• Experience managing security personnel and client relationships.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management skills.
• Calm under pressure with sound decision-making.
• Professionalism in customer service and stakeholder management.
• Good computer literacy and administrative skills.
• Current WA Security Licence.
• Current driver’s licence.

Responsibilities

• Oversee delivery of security across multiple client sites.
• Build strong client relationships and engage stakeholders.
• Lead, coach and support Security Supervisors and Officers.
• Ensure sites are adequately staffed and operations meet needs.
• Conduct site inspections, audits and performance reviews.
• Manage incidents, complaints and client requests professionally.
• Ensure procedures, post orders and client requirements are followed.
• Monitor staff performance, attendance, presentation and compliance.
• Assist with recruitment, onboarding, training and performance management.
• Prepare reports, rosters, operational updates and documentation.
• Identify operational risks and implement improvements.
• Ensure compliance with legislation, licensing, policies and client standards.

Skills

Security leadership

Client relationship

Staff coaching

Communication

Time management

Decision making

Tools

MS Office

Job description

Millennium Services Group in Western Australia seeks an experienced Security Account Manager to lead delivery across multiple client sites, manage a large team, and build strong client relationships with 24/7 accountability.

You will oversee security operations, coach supervisors and officers, ensure staffing, conduct inspections and incident management, and drive continual improvement through robust reporting.