Client Services Manager - Security Operations & Accounts

Certis-f2763f46; City of Brisbane; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangements

Retail discounts

Annual awards

Employee engagement survey

Reward & Recognition Framework

Job summary

Certis Security Australia is seeking a Client Services Manager to lead frontline teams and manage a portfolio of clients. You will oversee service delivery, staff performance, and compliance with contractual requirements while driving client retention and business performance.

You will work across sites with a focus on safety, governance and operational excellence, leveraging your leadership skills to enhance service quality and client satisfaction. Hybrid work arrangements are available.

Qualifications

• Current Security Licence and valid Driver’s Licence.
• Proven experience in security operations, with leadership responsibility.
• Strong client management and stakeholder engagement skills with a focus on service excellence.
• Demonstrated ability to lead, motivate, and develop frontline teams in a fast-paced environment.
• Qualifications in Security & Risk Management (desirable).

Responsibilities

• Leading, supporting and upskilling site supervisors and security officers across your portfolio to deliver consistent, high-quality service across your client portfolio.
• Ensuring all services are delivered in line with contract KPIs, SLAs, and agreed operational requirements.
• Managing client feedback, incidents, and complaints, implementing corrective actions where required.
• Coordinating resources with internal teams, including workforce planning, to ensure effective staffing and continuity of service.
• Identifying opportunities to enhance existing services and support the retention and growth of client accounts.
• Maintaining site operational procedures and ensuring compliance with company policies, governance standards, and audit requirements.
• Conducting regular site and compliance visits to monitor performance, safety, and service quality.
• Promoting a proactive safety culture and ensuring all WHS and HSE obligations are met across your portfolio.

Skills

Leadership

Client management

Staff development

WHS/HSE

Security licence

Education

Security & Risk Management (desirable)

Job description

Certis Security Australia is seeking a Client Services Manager to lead frontline teams and manage a portfolio of clients. You will oversee service delivery, staff performance, and compliance with contractual requirements while driving client retention and business performance.

You will work across sites with a focus on safety, governance and operational excellence, leveraging your leadership skills to enhance service quality and client satisfaction. Hybrid work arrangements are available.