Senior Salesforce Business Analyst (Support Function)

Aussie IT Jobs; Melbourne; On-site; AUD 90,000 - 150,000; Full time

Job summary

Alois Australia Pty Ltd is seeking a Senior Salesforce Business Analyst to join our Melbourne team. You will leverage your Salesforce expertise to drive business process improvements and support our operational functions.

Responsibilities include gathering requirements, configuring Salesforce, training users, and maintaining process maps and documentation. Certification in Salesforce is preferred and Agile experience is advantageous.

Qualifications

• Experienced business analyst with Salesforce implementation and support focus.
• Proficient in Salesforce configuration, customization and administration.
• Strong communication and stakeholder engagement skills.
• Experience with Agile methodologies and project management principles.

Responsibilities

• Collaborate with cross-functional teams to gather requirements and translate them into Salesforce solutions.
• Analyze business processes to identify opportunities for optimization and efficiency gains.
• Configure and customize Salesforce applications to meet business needs and align with best practices.
• Provide ongoing support and training to users, helping maximise Salesforce utilization.
• Develop and maintain documentation including process maps, user guides and training materials.
• Assist in Salesforce upgrades and enhancements with minimal disruption to operations.

Skills

Salesforce knowledge

Business analysis

Stakeholder management

Agile

Communication

Training delivery

Education

Salesforce Administrator Certification

Salesforce Platform App Builder Certification

Tools

Salesforce

Job description

Senior Salesforce Business Analyst (Support Function)

Job Title: Senior Salesforce Business Analyst (Support Function)

Location: Melbourne

Type: Full-Time

About the Role

Alois Australia Pty Ltd is seeking a talented Senior Salesforce Business Analyst to join our dynamic team in Melbourne. In this pivotal role, you will leverage your expertise in Salesforce to drive business process improvements and support our operational functions. You will work closely with stakeholders to identify needs, facilitate solutions, and enhance the overall efficiency of our Salesforce environment.

Key Responsibilities

• Collaborate with cross-functional teams to gather and document business requirements, translating them into actionable Salesforce solutions.
• Conduct thorough analysis of business processes and workflows to identify opportunities for optimisation and efficiency gains.
• Configure and customise Salesforce applications to meet business needs, ensuring alignment with best practices and compliance standards.
• Provide ongoing support and training to users, helping them maximise their utilisation of Salesforce functionalities.
• Develop and maintain comprehensive documentation, including process maps, user guides, and training materials.
• Assist in the management of Salesforce upgrades and enhancements, ensuring minimal disruption to business operations.

What You'll Bring

• Extensive experience as a Business Analyst, with a strong focus on Salesforce implementations and support.
• Proficiency in Salesforce configuration, customisation, and administration, with relevant certifications preferred (e.g., Salesforce Administrator, Salesforce Business Analyst).
• Proven ability to analyse complex business processes and translate them into effective Salesforce solutions.
• Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels of the organisation.
• Experience with Agile methodologies and project management principles.
• A proactive, problem-solving mindset with a keen attention to detail and a commitment to delivering high-quality results.