Salesforce BA: Transform Licensing & Dashboards

Morgan McKinley; Orange City Council; Híbrido; AUD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Morgan McKinley is seeking an experienced Business Analyst to support a Salesforce-based platform delivering licensing, compliance and operational services for a government environment in Orange, NSW. The role is hands-on, focused on mapping user journeys, translating requirements into practical Salesforce improvements and driving data quality and user experience.

You will collaborate with stakeholders to optimise Salesforce, dashboards and reporting, ensure security and access controls, and

Formación

• Experience as a Business Analyst in digital transformation.
• Strong Salesforce knowledge and mapping user journeys.
• Experience with Power BI reporting and dashboards.
• Ability to gather requirements from stakeholders.
• Knowledge of data quality and security considerations.
• Experience in government/regulatory sectors is desirable.

Responsabilidades

• Review Salesforce processes, workflows and system functionality.
• Engage with staff to understand processes and improvements.
• Analyze business processes and user journeys to identify improvements.
• Translate requirements into clear functional Salesforce solutions.
• Identify opportunities to improve efficiency, data quality and user experience.
• Support Salesforce fields, workflows and functionality improvements.
• Develop and improve Salesforce and Power BI dashboards and reporting.
• Review reporting to improve visibility of operations and compliance information.
• Ensure appropriate user permissions and access controls; consider privacy and security.
• Ensure solutions integrate with existing systems and processes.
• Work across multiple initiatives while managing priorities and deadlines.
• Support embedding of process and system improvements.

Conocimientos

Business analysis

Salesforce

Stakeholder management

Power BI

Requirements gathering

Process improvement

Herramientas

Salesforce

Power BI

Descripción del empleo

Morgan McKinley is seeking an experienced Business Analyst to support a Salesforce-based platform delivering licensing, compliance and operational services for a government environment in Orange, NSW. The role is hands-on, focused on mapping user journeys, translating requirements into practical Salesforce improvements and driving data quality and user experience.

You will collaborate with stakeholders to optimise Salesforce, dashboards and reporting, ensure security and access controls, and