Business Solutions Administrator

Granite Group; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Granite Group in Melbourne seeks a Business Solutions Administrator to support Salesforce administration and ongoing improvement of the platform.

You will work with technical specialists, stakeholders and partners to translate requirements into practical configurations, build flows and reports, and help with data quality. The role suits a proactive CRM professional who can document processes, train users and drive process automation while maintaining security and governance.

Qualifications

• Experience administering Salesforce or a comparable CRM.
• Knowledge of configuration, user access, reporting and workflow automation.
• Experience with testing, data management and change processes.
• Strong analytical, troubleshooting and communication skills.
• Understanding of data quality, privacy and information security.
• Collaborative yet capable of working independently and escalating when needed.

Responsibilities

• Administer and configure Salesforce, including user access, permissions, objects, fields, page layouts and platform settings.
• Build and maintain Salesforce Flows, validation rules, reports, dashboards and other declarative functionality.
• Translate business requirements into practical system configurations and enhancements, working with technical leads and implementation partners.
• Support system testing, user acceptance testing, defect resolution and controlled releases.
• Assist with data migration, cleansing, imports, validation and reconciliation to maintain data quality.
• Provide day-to-day Salesforce administration and user support, investigating issues and coordinating technical escalations.
• Maintain system documentation, configuration records and user guides, supporting training and platform adoption.
• Identify opportunities to improve workflows, automate manual processes and enhance system performance and usability.

Skills

Salesforce administration

CRM systems

Problem solving

Stakeholder communication

Data management

Education

IT or business systems degree

Tools

Salesforce

Salesforce Flow

Data migration tools

Job description

We are seeking a Business Solutions Administrator to support the administration, configuration and ongoing improvement of Salesforce within an established organisation.

Working closely with technical specialists, business stakeholders and external partners, you will support Salesforce implementation activities before transitioning into day-to-day platform administration. The role will suit someone with a hands-on approach to CRM systems, strong problem-solving skills and an interest in improving business processes through technology.

Key Responsibilities

• Administer and configure Salesforce, including user access, permissions, objects, fields, page layouts and platform settings.
• Build and maintain Salesforce Flows, validation rules, reports, dashboards and other declarative functionality.
• Translate business requirements into practical system configurations and enhancements, working with technical leads and implementation partners.
• Support system testing, user acceptance testing, defect resolution and controlled releases.
• Assist with data migration, cleansing, imports, validation and reconciliation to maintain data quality.
• Provide day-to-day Salesforce administration and user support, investigating issues and coordinating technical escalations.
• Maintain system documentation, configuration records and user guides, supporting training and platform adoption.
• Identify opportunities to improve workflows, automate manual processes and enhance system performance and usability.

About You

You are a proactive and detail-oriented business systems professional with experience supporting CRM platforms and a genuine interest in Salesforce. You enjoy working with stakeholders to understand business needs and translate them into effective, sustainable solutions.

You will ideally bring

• Experience administering Salesforce or a comparable CRM or business application.
• Knowledge of system configuration, user access, reporting and workflow automation.
• Experience with testing, documentation, data management and change processes.
• Strong analytical, troubleshooting and communication skills.
• An understanding of data quality, privacy and information security.
• A collaborative approach, with the ability to work independently and escalat complex technical issues when required.

Salesforce Certified Administrator certification is desirable, or you will be willing to achieve it within an agreed timeframe. Experience with Salesforce Flows, Platform App Builder, integrations or data migration will be highly regarded.

The Opportunity Join a collaborative team where you can contribute to business systems improvement, develop your Salesforce expertise and take ownership of the platform's ongoing administration.

A relevant IT or business systems qualification is advantageous. The successful candidate must have the right to work in Australia and be willing to complete a satisfactory National Police Check, with additional screening where applicable.