Senior Salesforce BA for AI & Integrations

Lanson Partners

Sydney

Hybrid

AUD 167,000 - 204,000

Full time

33 hours ago

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Benefits offered by this job

Permanent position

Flexible work arrangement

Immediate start

Job summary

Lanson Partners, on behalf of a leading Australian organisation in Sydney, seeks a Senior Business Analyst to join the Customer portfolio within Technology & Digital. You will own business analysis across Salesforce-based initiatives, integrations and broader digital projects.

Responsibilities include defining functional and data requirements, developing business cases, and guiding solutions through testing and delivery.

Qualifications

Proven experience as a Senior or Lead BA on technology/digital programs.
Ability to autonomously challenge stakeholders.
Strong problem-solving with a commercial, solutions-focused mindset.
Experience defining functional and data requirements and developing business cases.
Experience supporting delivery through testing and implementation.
Exposure to Salesforce or similar CRM/portal platforms.
Experience with system integrations such as SAP or GIS.
Interest in AI and automation use cases.
Excellent stakeholder engagement and communication skills.

Responsibilities

Own business analysis across the portfolio from problem definition to delivery.
Engage stakeholders to understand challenges and root causes.
Define functional and data requirements for Salesforce and enterprise solutions.
Develop business cases articulating commercial value.
Support solutions through testing and implementation.
Contribute to AI and automation initiatives including AI-assisted case management.
Support integrations with SAP and GIS.
Collaborate with Project Manager and team.