Salesforce Business Analyst

Sliick; Australia; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Mentorship program

Boutique culture

Shape delivery process

Job summary

Sliick is seeking a Salesforce Business Analyst based in Australia or the Philippines for a fully remote role. You will bridge business needs and technical delivery across the full project lifecycle, from discovery through UAT and adoption.

Ideal candidates have strong business analysis, workshop facilitation, Salesforce knowledge, testing, change and training, and excellent communication to align business and technical teams.

Qualifications

• Proven experience as a business analyst on technology projects, from discovery through go-live.
• Confident in running workshops with stakeholders at all levels and extracting actual needs.
• Solid Salesforce platform knowledge to shape requirements around it.
• Experience writing test scenarios and conducting user acceptance testing (UAT).
• Experience supporting users through change, including training material and sessions.
• Excellent written and spoken English; able to explain clearly to business and technical audiences.

Responsibilities

• Run workshops: Plan and facilitate discovery workshops with client stakeholders and end users.
• Understand user needs: Map current and future processes, identify real problems, gather requirements from users.
• Write clear requirements: Turn findings into user stories, acceptance criteria and process maps for the team to build.
• Test the solution: Develop test scenarios and verify the solution against requirements.
• Lead UAT: Prepare and support user acceptance testing; track issues and obtain sign-off.
• Manage the change: Help clients plan impact on people/processes and communicate changes.
• Train users: Create training material and run sessions so users are confident on day one.
• Deliver with AI: Apply AI tools in delivery and shape how AI fits into the process.

Skills

Business analysis

Workshop facilitation

Salesforce knowledge

Testing & UAT

Change & training

Communication

Tools

Jira

Azure DevOps

Lucidchart

Miro

Job description

Work with our clients to understand what their users need, turn it into clear requirements, and see it through testing, training and adoption, in an AI-augmented way.

Delivery Australia or Philippines (Remote) Full-time

This is a full-time remote role for a Salesforce Business Analyst based in Australia or the Philippines. You will work closely with our clients, architects and developers, and be the bridge between what the business needs and what the team builds.

You will be involved across the whole project. You will run workshops to understand how people work today and what they need, turn that into clear requirements and user stories, and then make sure the finished solution works for them. That includes testing, supporting user acceptance testing (UAT), and helping users adopt the change through training and change management.

Salesforce delivery is changing fast, and we are excited to be part of it. AI is already part of how we analyse requirements, write and review code, test and document. We want someone who shares that excitement and wants to help shape how AI fits into business analysis.

What You Will Do

• Run workshops: Plan and facilitate discovery workshops with client stakeholders and end users.
• Understand user needs: Map current and future processes, uncover the real problems behind requests, and gather requirements from the people who will use the system.
• Write clear requirements: Turn what you learn into user stories, acceptance criteria and process maps the team can build from.
• Test the solution: Write test scenarios and test the solution against the requirements before it reaches the client.
• Lead UAT: Prepare and support user acceptance testing with the client, track issues and help get sign-off.
• Manage the change: Help clients plan for the impact on their people and processes, and communicate what is changing and why.
• Train users: Prepare training material and run training sessions so users are confident on day one.
• Deliver with AI: Use AI tools across your work, and help shape how AI fits into our delivery process.

Qualifications

• Business Analysis: Proven experience as a business analyst on technology projects, from discovery through to go-live.
• Workshop Facilitation: Confidence running workshops with stakeholders at all levels, and drawing out what people actually need.
• Salesforce Knowledge: A solid understanding of the Salesforce platform and what it can do out of the box, so you can shape requirements around it.
• Testing and UAT: Experience writing test scenarios, testing solutions and running user acceptance testing.
• Change and Training: Experience supporting users through change, including preparing training material and running sessions.
• Communication: Excellent written and spoken English, and the ability to explain things clearly to both business and technical audiences.

Preferred: AI Experience

• Practical experience using AI tools in your day-to-day work.
• A genuine passion for working in an AI-augmented way, and good judgement about where AI output needs human review.

Nice-to-Haves

• Hands-on Salesforce configuration experience, such as building flows, fields and page layouts.
• Salesforce Business Analyst or Administrator certification.
• Experience in a consultancy or professional services environment.
• Experience with tools such as Jira, Azure DevOps, Lucidchart or Miro.

Work Rights

You must be based in Australia or the Philippines and hold the right to work in that country. We are unable to offer visa sponsorship for this role.

Why Join Sl i i ck ?

• Direct CTA Mentorship: Work closely with a Certified Technical Architect and learn from their experience.
• Boutique Culture: We are a small team, so your ideas and decisions have a direct impact.
• Shape How We Deliver: Help define what Salesforce delivery looks like when AI is part of the team.