Senior Salesforce & Genesys Tech BA | Hybrid Melbourne
TechForce Services
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Job summary
TechForce Services is a fast-growing Australian cloud technology consulting company delivering Salesforce and Genesys solutions. We seek a Senior Salesforce & Genesys Technical Business Analyst with deep platform knowledge and Scrum Master experience to translate business needs into actionable requirements.
You will partner with stakeholders, Product, Engineering and external partners to ensure clear acceptance criteria, proper traceability and effective delivery across PI planning and BAU
Qualifications
- Proven experience as Senior Technical Business Analyst in an enterprise environment.
- Strong Salesforce knowledge: data models, security, integrations, APIs, release management.
- Working knowledge of Genesys Cloud CX and contact centre operations.
- Experience with Agile, PI Planning, Scrum Master responsibilities and Jira/Confluence.
Responsibilities
- Analyse requirements and assess technical impact across Salesforce and Genesys.
- Document needs into features, user stories, and acceptance criteria.
- Collaborate with stakeholders and partners to clarify requirements.
- Support PI planning, backlog refinement, and sprint planning.
- Perform Scrum Master duties: stand-ups, retrospectives, delivery discussions.
- Manage dependencies, risks, blockers, and delivery commitments.
Skills
Tools
Job description
TechForce Services is a fast-growing Australian cloud technology consulting company delivering Salesforce and Genesys solutions. We seek a Senior Salesforce & Genesys Technical Business Analyst with deep platform knowledge and Scrum Master experience to translate business needs into actionable requirements.
You will partner with stakeholders, Product, Engineering and external partners to ensure clear acceptance criteria, proper traceability and effective delivery across PI planning and BAU
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