Senior Sales Associate

Chloé; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Chloé Sydney boutique is seeking an experienced Senior Sales Associate to serve as a key ambassador for our Maison, elevate the client experience, and lead by example within our team.

As a Senior Sales Associate, you will act as a trusted advisor to VIP clients, mentor sales associates, and partner with management to ensure seamless client journeys and exceptional store performance.

Qualifications

• Experience in luxury fashion or high-end retail preferred.
• Proven ability to engage and grow a VIP client book.
• Strong communication and relationship-building skills.

Responsibilities

• Cultivate a VIC and VIP client portfolio and grow high-value shoppers.
• Mentor junior sales associates and share best practices.
• Proactively manage client appointments and private viewings.
• Demonstrate product knowledge and brand storytelling across all categories.
• Drive omnichannel sales and maintain flawless boutique operations.

Skills

Clienteling

VIP Clients

CRM Tools

Leadership

Storytelling

Tools

CRM Software

POS Systems

Job description

Embrace the free-spirited femininity of Chloé in our new Sydney boutique! We are seeking an experienced Senior Sales Associate to serve as a key ambassador for our Maison, elevate our client experience, and lead by example within our team.

HOW WILL YOU MAKE AN IMPACT?

As a Senior Sales Associate, you are an exemplary ambassador of the Maison who actively welcomes guests into the Chloé family while driving business growth. You will act as a trusted advisor to VIP clients, a mentor to sales associates, and a reliable partner to management in ensuring a seamless client journey and outstanding store performance.

Client Relationship Management & VIP Engagement

• VIC Development: Cultivate, retain, and expand a strong portfolio of Very Important Clients (VICs) and top-tier luxury shoppers through personalized, bespoke service.
• Advanced Clientelling: Leverage advanced CRM tools and clientelling strategies to create customized outreach, capture client milestones, and drive repeatable, high-value business.
• Appointment & Experience Management: Proactively manage high-level client appointments, private viewings, and tailored follow-ups to maximize satisfaction and loyalty.

Omnichannel & Business Leadership

• Brand Ambassadorship: Demonstrate expert product knowledge across all Chloé categories and storytell the brand’s history, craftsmanship, and seasonal collections.
• Omnichannel Mastery: Drive sales across all retail touchpoints by utilizing omnichannel tools and providing an effortless, multi-channel shopping experience.
• Business Acumen: Actively contribute to reaching boutique KPI targets, share feedback on product performance and market trends, and support commercial initiatives.

Operational Excellence & Mentorship

• Floor Leadership & Mentorship: Lead by example on the sales floor, assisting and coaching junior team members on luxury service standards, selling techniques, and CRM best practices.
• Boutique Operations: Support management in daily floor supervision, stock transfers, inventory control, loss prevention, and strict adherence to Richemont guidelines.
• Visual Standards: Maintain a flawless, luxurious boutique environment adhering to Chloé’s visual merchandising standards and brand identity.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Experience: Proven experience (typically 3–5+ years) as a Sales Associate or Senior Stylist in luxury fashion or high-end retail.
• Leadership Capabilities: Demonstrated ability to mentor peers, lead by example, and support store management.
• Clientelling Mastery: A proven track record of managing a strong VIP client book and achieving consistently high sales results through CRM execution.
• Interpersonal Skills: Exceptional communication, storytelling, and active listening skills with a genuine passion for high-touch service.
• Operational Precision: Strong organizational capabilities, attention to detail, and familiarity with luxury retail operations and omnichannel tools.

HOW DO WE KEEP YOU SMILING?

As a valued Senior Sales Associate in the Chloé community, you are part of a global family that actively champions continuous learning, and career development, providing you with opportunities to grow your leadership trajectory within the Maison and the broader group.