Luxury Boutique Sales Associate & Clienteling Pro

Chloé; Sydney; On-site; AUD 55,000 - 72,000; Full time

Job summary

Chloé is seeking a Sales Associate to embody the Maison and deliver a premium client experience in our Sydney boutique. You will act as a trusted advisor, welcome guests, and contribute to strong sales performance with a focus on personalized service.

You will cultivate relationships, master CRM strategies, and collaborate with the team to maintain a luxurious store environment while ensuring seamless omnichannel experiences.

Qualifications

• Proven track record in luxury retail.
• Strong communication and interpersonal skills.
• Results-oriented with a passion for targets.
• Deep understanding of CRM strategies and clienteling.
• Committed to exceptional customer service and building lasting relationships.
• Strong operational skills and attention to detail.

Responsibilities

• Cultivate and maintain strong relationships with Chloé clients through personalised service and proactive communication.
• Utilise CRM tools and strategies to identify, engage, and retain high-potential clients, driving sales and achieving targets.
• Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.
• Serve as a brand ambassador and provide seamless customer experiences across all channels.
• Maintain a luxurious store environment, adhering to visual merchandising standards and brand guidelines.
• Support inventory management, loss prevention, and compliance with Richemont policies.

Skills

Luxury retail

CRM clienteling

Customer service

Teamwork

Communication

Attention to detail

Job description

Chloé is seeking a Sales Associate to embody the Maison and deliver a premium client experience in our Sydney boutique. You will act as a trusted advisor, welcome guests, and contribute to strong sales performance with a focus on personalized service.

You will cultivate relationships, master CRM strategies, and collaborate with the team to maintain a luxurious store environment while ensuring seamless omnichannel experiences.