Chloe Sales Associate

Richemont; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Chloé Sydney boutique is seeking a Sales Associate to embody the Maison and deliver an exceptional shopping experience. You will welcome guests, advise on products, and drive sales as part of a luxury team under Richemont.

As a brand ambassador, you will master omnichannel tools, manage client relationships, and support store operations while maintaining visual merchandising standards.

Qualifications

• Experience in luxury retail with a proven sales record.
• Excellent communication and interpersonal skills.
• Strong understanding of CRM strategies and clientelling techniques.
• Attention to detail and strong operational skills.

Responsibilities

• Welcome guests and act as trusted advisor to deliver seamless client experience.
• Cultivate and maintain relationships with clients using personalised service.
• Utilise CRM tools to engage high-potential clients and drive sales.
• Support store operations, inventory management and adherence to brand guidelines.
• Participate in training and commercial activities to help meet boutique goals.

Skills

Customer service

Communication

CRM & clientelling

Operational skills

Tools

CRM systems

Job description

Embrace the free-spirited femininity of Chloé in our new Sydney boutique! We're seeking a Sales Associate to embody our brand and create a truly exceptional shopping destination.

HOW WILL YOU MAKE AN IMPACT?

A Chloé Sales Associate is an ambassador of the Maison, who actively welcomes every guest into the Chloé family. Your role is to act as a trusted advisor and a reliable team player that thrives to provide the most seamless client experience whilst delivering sales productivity.

Client Relationship Management:

Cultivate and maintain strong, lasting relationships with Chloé clients through personalised service and proactive communication.

Utilise CRM tools and strategies to identify, engage, and retain high-potential clients, driving sales and achieving targets.

Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.

Serve as a brand ambassador, demonstrating expert knowledge of Chloé products and services across all channels.

Drive sales by mastering omnichannel tools and providing seamless customer experiences.

Actively participate in training and commercial activities, supporting the team in achieving boutique and individual goals.

Operational Excellence:

Maintain a luxurious and inviting store environment, adhering to visual merchandising standards and brand guidelines.

Ensure efficient after-sales processes, proactively addressing client concerns and resolving issues promptly.

Support the management team in daily operations, including inventory management, loss prevention, and compliance with Richemont policies.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

An experienced Sales Associate / Stylist with a proven track record in luxury retail.

A strong team player with excellent communication and interpersonal skills.

A results-oriented individual with a passion for exceeding targets.

Deep understanding of CRM strategies and clientelling techniques.

An individual committed to providing exceptional customer service and building lasting relationships.

Strong operational skills and attention to detail.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloé community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers:

Initial screening call with Richemont Talent Team