Sales Associate

Chloé; Sydney; On-site; AUD 55,000 - 72,000; Full time

Job summary

Chloé is seeking a Sales Associate to embody the Maison and deliver a premium client experience in our Sydney boutique. You will act as a trusted advisor, welcome guests, and contribute to strong sales performance with a focus on personalized service.

You will cultivate relationships, master CRM strategies, and collaborate with the team to maintain a luxurious store environment while ensuring seamless omnichannel experiences.

Qualifications

• Proven track record in luxury retail.
• Strong communication and interpersonal skills.
• Results-oriented with a passion for targets.
• Deep understanding of CRM strategies and clienteling.
• Committed to exceptional customer service and building lasting relationships.
• Strong operational skills and attention to detail.

Responsibilities

• Cultivate and maintain strong relationships with Chloé clients through personalised service and proactive communication.
• Utilise CRM tools and strategies to identify, engage, and retain high-potential clients, driving sales and achieving targets.
• Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.
• Serve as a brand ambassador and provide seamless customer experiences across all channels.
• Maintain a luxurious store environment, adhering to visual merchandising standards and brand guidelines.
• Support inventory management, loss prevention, and compliance with Richemont policies.

Skills

Luxury retail

CRM clienteling

Customer service

Teamwork

Communication

Attention to detail

Job description

BE PART OF HISTORY! Embrace the free-spirited femininity of Chloé in our new Sydney boutique! We're seeking a Sales Associate to embody our brand and create a truly exceptional shopping destination.

HOW WILL YOU MAKE AN IMPACT?

A Chloé Sales Associate is an ambassador of the Maison, who actively welcomes every guest into the Chloé family. Your role is to act as a trusted advisor and a reliable team player that thrives to provide the most seamless client experience whilst delivering sales productivity.

• Client Relationship Management:
• Cultivate and maintain strong, lasting relationships with Chloé clients through personalised service and proactive communication.
• Utilise CRM tools and strategies to identify, engage, and retain high-potential clients, driving sales and achieving targets.
• Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.

• Omnichannel Business Partnership:
• Serve as a brand ambassador, demonstrating expert knowledge of Chloé products and services across all channels.
• Drive sales by mastering omnichannel tools and providing seamless customer experiences.
• Actively participate in training and commercial activities, supporting the team in achieving boutique and individual goals.

• Operational Excellence:
• Maintain a luxurious and inviting store environment, adhering to visual merchandising standards and brand guidelines.
• Ensure efficient after-sales processes, proactively addressing client concerns and resolving issues promptly.
• Support the management team in daily operations, including inventory management, loss prevention, and compliance with Richemont policies.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• An experienced Sales Associate / Stylist with a proven track record in luxury retail.
• A strong team player with excellent communication and interpersonal skills.
• A results-oriented individual with a passion for exceeding targets.
• Deep understanding of CRM strategies and clienteling techniques.
• An individual committed to providing exceptional customer service and building lasting relationships.
• Strong operational skills and attention to detail.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloé community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Your Journey With Us

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager
• Interview with the Regional Team