Senior Regional Aftersales Manager

MG Motors; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

MG Motor Australia seeks an experienced Senior Regional Aftersales Manager to lead our Regional Aftersales team and drive performance across the dealer network. You will translate strategy into regional plans for service, parts, warranty and customer experience, with a focus on improving efficiency, quality and satisfaction.

You will coach managers, develop talent, monitor performance, and deliver strong commercial and customer outcomes while ensuring compliance with MG standards and regulatory

Qualifications

• 7+ years’ experience in automotive aftersales, including leadership experience.
• Proven experience leading managers or teams and supporting multiple dealerships across a regional or national dealer network.
• Strong knowledge of dealership service, parts and warranty operations, including dealer management systems.
• Demonstrated experience developing and delivering aftersales plans aligned with commercial and operational objectives.
• Strong capability in dealer performance analysis, reporting, forecasting and performance management.

Responsibilities

• Lead, coach and develop our team of Regional Aftersales Managers, setting clear expectations and driving performance and accountability.
• Translate national aftersales strategy and targets into effective regional plans across service, parts, warranty and customer experience.
• Monitor dealer operational and financial performance, using data to identify gaps, risks and opportunities for improvement.
• Support the regional team in working with dealers to improve service quality, efficiency, parts availability and inventory performance.
• Drive aftersales sales performance through dealer planning, targets, incentives and promotional programs.
• Monitor customer satisfaction and loyalty, providing oversight of escalated cases and ensuring recurring issues inform improvement plans.
• Support dealer compliance with MG standards, warranty requirements and relevant regulatory obligations.
• Identify capability gaps across the dealer network and support effective training and development for aftersales personnel.
• Build strong relationships with Dealer Principals, dealer aftersales teams, suppliers and internal stakeholders.
• Provide performance reporting, insights and recommendations to the General Manager, Aftersales.
• Partner with Sales, Marketing, Customer Care and other teams on initiatives that support customer retention and aftersales growth.

Skills

Leadership

Data analysis

Stakeholder management

Forecasting

Customer focus

Education

Automotive trade qualification

Business management qualification

Tools

Dealer management system

Job description

MG Motor Australia is one of the fastest-growing automotive brands in Australia. With a proud history and a bold future, MG Motor is redefining what drivers expect from a modern automotive brand. Known for stylish design, advanced technology, and value-driven innovation, we are on a mission to make driving more accessible, exciting, and sustainable.

MG Motor Australia is looking for an experienced Senior Regional Aftersales Manager to lead our Regional Aftersales team and drive performance across our dealer network.This role is for an experienced automotive aftersales professional who understands how to turn strategy into action, develop high-performing teams and work collaboratively with dealers to deliver strong commercial and customer outcomes.

What you will be doing

• Lead, coach and develop our team of Regional Aftersales Managers, setting clear expectations and driving performance and accountability.
• Translate national aftersales strategy and targets into effective regional plans across service, parts, warranty and customer experience.
• Monitor dealer operational and financial performance, using data to identify gaps, risks and opportunities for improvement.
• Support the regional team in working with dealers to improve service quality, efficiency, parts availability and inventory performance.
• Drive aftersales sales performance through dealer planning, targets, incentives and promotional programs.
• Monitor customer satisfaction and loyalty, providing oversight of escalated cases and ensuring recurring issues inform improvement plans.
• Support dealer compliance with MG standards, warranty requirements and relevant regulatory obligations.
• Identify capability gaps across the dealer network and support effective training and development for aftersales personnel.
• Build strong relationships with Dealer Principals, dealer aftersales teams, suppliers and internal stakeholders.
• Provide performance reporting, insights and recommendations to the General Manager,Aftersales.
• Partner with Sales, Marketing, Customer Care and other teams on initiatives that support customer retention and aftersales growth.

What we are looking for

• 7+ years’ experience in automotive aftersales, including leadership experience.
• Proven experience leading managers or teams and supporting multiple dealerships across a regional or national dealer network.
• Strong knowledge of dealership service, parts and warranty operations, including dealer management systems.
• Demonstrated experience developing and delivering aftersales plans aligned with commercial and operational objectives.
• Strong capability in dealer performance analysis, reporting, forecasting and performance management.
• Knowledge of automotive warranty, regulatory and compliance requirements.
• A relevant automotive trade qualification; business management qualifications will be highly regarded.
• Strong leadership and coaching capability, with the ability to build relationships, influence stakeholders and drive accountability.
• Commercially minded and customer-focused, with strong analytical and problem-solving skills.
• Ability to manage competing priorities and translate strategy into clear plans and measurable outcomes.

The opportunity

You will play a key role in shaping how our regional aftersales function works with the MG dealer network.If you are an experienced automotive aftersales leader who enjoys developing people, improving dealer performance and delivering results through strong relationships, we’d like to hear from you.