National Service Manager

MG Motors; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

MG Motor Australia is seeking a National Service Manager to lead our Regional Aftersales Managers and Customer Care teams, including offshore teams. This role focuses on strengthening dealer support and customer outcomes by setting clear priorities, building team capability, and driving consistent performance.

Reporting to the General Manager, Aftersales, you’ll collaborate across the business and dealer network, and provide agreed support to the New Zealand Aftersales team in partnership with

Qualifications

• At least five years’ experience in automotive leadership, ideally in an OEM or distributor environment.
• Experience leading customer care, regional Aftersales, dealer support, or related teams.
• Experience supporting teams across multiple locations, including offshore teams.
• Strong communication, coaching, and stakeholder-management skills.
• The ability to use performance information and customer feedback to identify issues and improve outcomes.

Responsibilities

• Lead, coach, and develop the Regional Aftersales Managers and Customer Care teams, including offshore teams.
• Set team priorities and performance expectations in line with Aftersales objectives.
• Monitor team results, customer cases, dealer feedback, and emerging issues; identify and drive appropriate improvements.
• Support Regional Aftersales Managers in their engagement with dealers and follow-up on agreed actions.
• Oversee Customer Care processes, including case progression, escalations, and customer feedback.
• Build effective working relationships with dealers and relevant internal teams and suppliers.
• Work with colleagues across Aftersales and the wider business to improve dealer and customer outcomes.
• Partner with the New Zealand Country Manager and relevant NZ Aftersales team on agreed functional support and improvement priorities.

Skills

Automotive leadership

Customer care leadership

Regional / offshore teams

Stakeholder management

Communication

Performance analysis

Education

Automotive trade qualification or equivalent

Job description

MG Motor Australia is one of the fastest-growing automotive brands in Australia. With a proud history and a bold future, MG Motor is redefining what drivers expect from a modern automotive brand. Known for stylish design, advanced technology, and value-driven innovation, we are on a mission to make driving more accessible, exciting, and sustainable.

MG Motor Australia is seeking a National Service Manager to lead our Regional Aftersales Managers and Customer Care teams, including offshore teams. This role helps strengthen dealer support and customer outcomes by setting clear priorities, building team capability, and driving consistent performance.

Reporting to the General Manager, Aftersales, you’ll work closely with teams across the business and our dealer network. You’ll also provide agreed functional support to the relevant New Zealand Aftersales team in partnership with the New Zealand Country Manager.

What you’ll do

• Lead, coach, and develop the Regional Aftersales Managers and Customer Care teams, including offshore teams.
• Set team priorities and performance expectations in line with Aftersales objectives.
• Monitor team results, customer cases, dealer feedback, and emerging issues; identify and drive appropriate improvements.
• Support Regional Aftersales Managers in their engagement with dealers and follow-up on agreed actions.
• Oversee Customer Care processes, including case progression, escalations, and customer feedback.
• Build effective working relationships with dealers and relevant internal teams and suppliers.
• Work with colleagues across Aftersales and the wider business to improve dealer and customer outcomes.
• Partner with the New Zealand Country Manager and relevant NZ Aftersales team on agreed functional support and improvement priorities.

What you’ll bring

• At least five years’ experience in automotive leadership, ideally in an OEM or distributor environment.
• Experience leading customer care, regional Aftersales, dealer support, or related teams.
• Experience supporting teams across multiple locations, including offshore teams.
• Strong communication, coaching, and stakeholder-management skills.
• The ability to use performance information and customer feedback to identify issues and improve outcomes.
• A practical, collaborative approach and the ability to balance longer-term priorities with day-to-day delivery.
• An automotive trade qualification or equivalent relevant experience is desirable. Postgraduate qualifications are an advantage, but not essential.

Why join MG Motor Australia?

You’ll play an important role in supporting our dealer network and customer care operation, while helping a growing automotive brand build strong and consistent Aftersales experiences.