Service Manager | MG and XPENG

Westpoint Autos; City of Brisbane; On-site; AUD 140,000 - 170,000; Full time

Job summary

Westpoint Autos is seeking a Service Manager to oversee MG and XPENG service operations and lead a skilled team at our Seventeen Mile Rocks site in Queensland. You will drive customer satisfaction, mentor technicians and front-of-house staff, and ensure efficiency with cross-functional collaboration with sales and parts.

The role emphasizes leadership, brand performance, and growth opportunities within a family-owned dealership group known for internal career pathways and industry-leading

Qualifications

• Previous experience as a Service Manager or Assistant Service Manager within a dealership environment.
• Proven ability to lead and motivate teams in a multi-brand setting.
• Track record of achieving or exceeding budgets.

Responsibilities

• Overseeing the service operations for MG and XPENG.
• Managing and mentoring a team of technicians, advisors, and admin staff.
• Driving brand performance against manufacturer and internal KPIs.
• Ensuring high levels of customer satisfaction and retention.
• Collaborating with sales, parts, and pre-delivery teams to streamline workflow.
• Identifying and executing business growth opportunities.
• Ensuring compliance with all OEM and company policies and procedures.

Skills

Leadership

Team management

Stakeholder management

Customer service

Budgeting

Multi-brand experience

Job description

OTE $140,000+ | Multi-Brand Workshop | Leadership Opportunity

Westpoint Autos is seeking an enthusiastic and driven Service Manager to oversee our MG and XPENG Brands. This is your chance to step into a leadership role within a fast-growing dealership group known for its internal career pathways and industry-leading support.

Our Seventeen Mile Rocks site is a large-scale, high-volume facility, positioned for continued growth. As a Service Manager, you'll be responsible for steering day-to-day operations, delivering outstanding customer service, and leading a team of technical and front-of-house professionals.

What You'll Be Responsible For:

Overseeing the service operations for MG and XPENG.

Managing and mentoring a team of technicians, advisors, and admin staff

Driving brand performance against manufacturer and internal KPIs

Ensuring a consistently high level of customer satisfaction and retention

Collaborating with sales, parts, and pre-delivery teams to streamline workflow

Identifying and executing business growth opportunities

Ensuring compliance with all OEM and company policies and procedures

What You'll Bring:

Previous experience as a Service Manager or Assistant Service Manager within a dealership environment

Proven ability to lead and motivate teams in a multi-brand setting

A track record of achieving or exceeding budgets

High-level leadership, communication, and stakeholder management skills

Strong organisational skills and attention to detail

A genuine passion for customer service and team development

OTE $140,000+ - Salary + Uncapped Commission

Opportunity to lead a key segment of our business

Ongoing training, development, and genuine career progression

Family-owned culture built on strong values and long-term success

Work across high-growth brands including MG and XPENG

Be part of a business that values performance, people, and progression

Bring your leadership and industry experience to a dealership that’s going places.

Westpoint Autos is an Equal Opportunity Employer.

Since 1988, Westpoint Autos has been a leading family-owned and run automotive group in Queensland.

We represent both new and used vehicles from top and emerging brands, including Nissan, Hyundai, Suzuki, Isuzu, LDV, GWM, SsangYong, Mahindra, MG, JAC Motors, Subaru, Renault, Mercedes, Mazda, Darra 4x4, WPA EV and WPA SV.

Our commitment extends past selling cars, we provide exceptional customer support through our spare parts and service departments. As a team member, you'll join a supportive, innovative workplace with growth opportunities. We actively support the Brisbane community through local schools, charities and sporting clubs, making a positive impact both on and off the road.