National Service Manager

MG Motor Australia; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

MG Motor Australia seeks a National Service Manager to lead our Regional Aftersales Managers and Customer Care teams, including offshore teams, to strengthen dealer support and customer outcomes.

Reporting to the General Manager, Aftersales, you will work with our dealer network and the New Zealand team to set priorities, drive improvements, and build capability across locations.

Qualifications

• Minimum five years in automotive leadership, ideally in an OEM or distributor.
• Experience leading customer care and regional Aftersales teams.
• Experience with multi-location and offshore teams.
• Excellent communication and stakeholder management.

Responsibilities

• Lead and develop Regional Aftersales Managers and Customer Care teams, including offshore.
• Set priorities and performance expectations aligned with Aftersales goals.
• Monitor results, customer cases, dealer feedback; drive improvements.
• Support engagement with dealers and action follow-up.
• Oversee Customer Care processes, including case progression and escalations.
• Build relationships with dealers, internal teams, and suppliers.
• Collaborate across Aftersales and wider business to improve outcomes.
• Coordinate with NZ Country Manager on supported priorities.

Skills

Leadership

Communication

Coaching

Stakeholder management

Education

Automotive trade qualification

Postgraduate qualifications

Job description

MG Motor Australia is seeking a National Service Manager to lead our Regional Aftersales Managers and Customer Care teams, including offshore teams. This role helps strengthen dealer support and customer outcomes by setting clear priorities, building team capability, and driving consistent performance.

Reporting to the General Manager, Aftersales, you’ll work closely with teams across the business and our dealer network. You’ll also provide agreed functional support to the relevant New Zealand Aftersales team in partnership with the New Zealand Country Manager.

What you’ll do

• Lead, coach, and develop the Regional Aftersales Managers and Customer Care teams, including offshore teams.
• Set team priorities and performance expectations in line with Aftersales objectives.
• Monitor team results, customer cases, dealer feedback, and emerging issues; identify and drive appropriate improvements.
• Support Regional Aftersales Managers in their engagement with dealers and follow‑up on agreed actions.
• Oversee Customer Care processes, including case progression, escalations, and customer feedback.
• Build effective working relationships with dealers and relevant internal teams and suppliers.
• Work with colleagues across Aftersales and the wider business to improve dealer and customer outcomes.
• Partner with the New Zealand Country Manager and relevant NZ Aftersales team on agreed functional support and improvement priorities.

What you’ll bring

• At least five years’ experience in automotive leadership, ideally in an OEM or distributor environment.
• Experience leading customer care, regional Aftersales, dealer support, or related teams.
• Experience supporting teams across multiple locations, including offshore teams.
• Strong communication, coaching, and stakeholder‑management skills.
• The ability to use performance information and customer feedback to identify issues and improve outcomes.
• A practical, collaborative approach and the ability to balance longer‑term priorities with day‑to‑day delivery.
• An automotive trade qualification or equivalent relevant experience is desirable. Postgraduate qualifications are an advantage, but not essential.

Why join MG Motor Australia?

You’ll play an important role in supporting our dealer network and customer care operation, while helping a growing automotive brand build strong and consistent Aftersales experiences.