Senior Receptionist / Front Desk Coordinator

Menai Orthodontics; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Menai Orthodontics is seeking an experienced Senior Receptionist to be the welcoming face of the front desk. This fixed-term 12-month contract role requires 2+ years of reception experience in orthodontics or dental settings, a professional and can-do attitude, and the ability to stay calm and organized while managing bookings and patient communications.

You will handle check-ins, calls, emails, payments, and coordination between patients, clinicians and staff to ensure a seamless patient

Qualifications

• 2+ years of reception/front desk experience in orthodontics, dental or medical (preferred).
• Professional with a positive 'can-do' attitude.
• Reliable, punctual and committed to high-quality patient care.

Responsibilities

• Manage patient check-in/out with warmth and professionalism.
• Answer calls, emails and manage front desk correspondence with follow-through to completion.
• Manage the end-to-end appointment process, scheduling new appointments, recalls, follow-ups and text confirmations.
• Monitor appointment availability and waitlists; communicate changes with Practice Manager and Clinic.
• Prepare contracts and treatment agreements with accuracy.
• Handle payments and banking.
• Maintain accurate records on patient interactions; ensure compliance with practice and industry standards.
• Coordinate communication between patients, clinicians and team members.
• Maintain front desk/office supplies; orders and kitchen supplies.
• Ad hoc duties as required.

Skills

Front desk experience

Orthodontics/dental experience

Customer service

Organisational skills

Job description

We're seeking an experienced, well-presented, and highly organised Senior Receptionist to be the welcoming face of our front desk operation. This is a fixed-term 12 month contract.

Our practice has been operating since 2000 and is led by two principal orthodontists who have built the practice on delivering the highest level of individual orthodontic care to their patients. This role is the centre of the practice and it's the first impression patients get of the Menai Orthodontics brand.

Working closely with the clinicians, treatment coordinators and the wider team, you'll contribute to the smooth day-to-day operation of our practice and play a key role in delivering an exceptional experience to every patient from the very first interaction.

Key Responsibilities...

• Manage patient check-in/out with warmth and professionalism
• Answer calls, emails and manage all front desk correspondence - ensuring follow through to completion
• Manage the E2E appointment process - scheduling new appointments, recalls, follow-ups, text-confirmations
• Monitor appointment availability and waitlists - regularly communicate with Practice Manager and Clinic on appointments adds and changes
• Prepare contracts and treatment agreements - ensuring accuracy
• Handling payments and banking
• Maintain accurate records on all patient interactions - ensuring compliance to practice and industry standards
• Coordinate communication between patients, clinicians and other team members.
• Maintain front desk / office supplies - stationary orders, kitchen supplies etc
• Ad hoc duties / activities as required

Hours: 7:45am - 5:15pm

About You...

• You have 2+ years of reception / front desk experience in orthodontics, dental or medical (preferred)
• You're professional with a positive 'can-do' attitude.
• You're reliable, punctual, and committed to delivering high-quality patient care.
• You're calm under pressure and composed - ability to run the desk solo with confidence is essential.
• You take initiative, know how to juggle multiple tasks and still smile through it.