Senior Front Desk Lead — Patient Experience & Operations

Menai Orthodontics; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Menai Orthodontics is seeking an experienced Senior Receptionist to be the welcoming face of the front desk. This fixed-term 12-month contract role requires 2+ years of reception experience in orthodontics or dental settings, a professional and can-do attitude, and the ability to stay calm and organized while managing bookings and patient communications.

You will handle check-ins, calls, emails, payments, and coordination between patients, clinicians and staff to ensure a seamless patient

Qualifications

• 2+ years of reception/front desk experience in orthodontics, dental or medical (preferred).
• Professional with a positive 'can-do' attitude.
• Reliable, punctual and committed to high-quality patient care.

Responsibilities

• Manage patient check-in/out with warmth and professionalism.
• Answer calls, emails and manage front desk correspondence with follow-through to completion.
• Manage the end-to-end appointment process, scheduling new appointments, recalls, follow-ups and text confirmations.
• Monitor appointment availability and waitlists; communicate changes with Practice Manager and Clinic.
• Prepare contracts and treatment agreements with accuracy.
• Handle payments and banking.
• Maintain accurate records on patient interactions; ensure compliance with practice and industry standards.
• Coordinate communication between patients, clinicians and team members.
• Maintain front desk/office supplies; orders and kitchen supplies.
• Ad hoc duties as required.

Skills

Front desk experience

Orthodontics/dental experience

Customer service

Organisational skills

Job description

Menai Orthodontics is seeking an experienced Senior Receptionist to be the welcoming face of the front desk. This fixed-term 12-month contract role requires 2+ years of reception experience in orthodontics or dental settings, a professional and can-do attitude, and the ability to stay calm and organized while managing bookings and patient communications.

You will handle check-ins, calls, emails, payments, and coordination between patients, clinicians and staff to ensure a seamless patient