Receptionist / Dental

Gold Coast Smiles; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Job summary

Gold Coast Smiles on the Gold Coast is seeking a friendly receptionist to be the first point of contact for clients. You will create a warm, professional experience and help the clinic run smoothly behind the scenes.

In this busy role you will manage reception, appointments, payments and client records, while delivering exceptional service in a beautifully presented Burleigh Heads clinic environment. A passion for client care and strong administration skills are essential.

Qualifications

• Warm, professional demeanor required.
• Highly organized with keen attention to detail.
• Able to work independently and take ownership of tasks.
• Excellent communication and customer service skills.

Responsibilities

• Provide warm, professional and welcoming experience for all clients.
• Manage reception, appointments and daily clinic flow.
• Respond to phone, email and online enquiries.
• Manage bookings, confirmations and client follow-ups.
• Process payments and maintain accurate client records.
• Support day-to-day operations of the clinic.
• Maintain a beautifully presented, organized and professional clinic environment.
• Manage stock and general clinic supplies.
• Assist team with administration and operational tasks.
• Help ensure the highest level of client care at every touchpoint.

Skills

Customer service

Reception

Communication

Tools

Booking systems

Job description

As the first point of contact for our clients, you will play an important role in creating a warm and professional experience while ensuring the clinic runs smoothly behind the scenes. This is an exciting opportunity for someone who thrives in a fast-paced clinic environment, genuinely enjoys working with people, and takes pride in delivering an exceptional client experience.

Key responsibilities

• Providing a warm, professional and welcoming experience for all clients
• Managing reception, appointments and daily clinic flow
• Responding to phone, email and online enquiries
• Managing bookings, confirmations and client follow-ups
• Processing payments and maintaining accurate client records
• Supporting the day-to-day operations of the clinic
• Maintaining a beautifully presented, organised and professional clinic environment
• Managing stock and general clinic supplies
• Assisting the team with administration and operational tasks
• Helping ensure the highest level of client care and service at every touchpoint

About you

• Warm, confident and professional
• Exceptionally organised with strong attention to detail
• Proactive and able to take ownership of the role
• Reliable and comfortable working independently
• Calm and efficient in a busy environment
• An excellent communicator with strong customer service skills
• Confident with technology, booking systems and general administration
• Passionate about providing an exceptional client experience
• A beautiful clinic environment in Burleigh Heads