Senior Quality Engineer

Qantas Group; Adelaide; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Travel discounts

Flexible leave

Wellbeing programs

Job summary

Qantas Group is seeking a Senior Quality Engineer– Conversational AI to test and validate chatbot solutions and help evolve our CAI quality engineering capabilities. You will design automated tests, validate conversation flows, and work with product, engineering and AI teams to embed quality early in the delivery lifecycle.

You will collaborate across cross-functional teams to improve testing strategies, CI/CD integration, and non-functional requirements such as performance and security in

Qualifications

• Strong experience in Quality Engineering or QA, with hands-on testing of Conversational AI or chatbot platforms.
• Proven experience using Cyara Botium for chatbot test automation.
• Expertise in testing conversation flows, intents, entities and dialogue management across multiple scenarios.
• Experience validating chatbot integrations with backend systems and APIs.
• Ability to design and execute end-to-end test strategies for AI-driven customer experiences.
• Experience embedding chatbot testing into CI/CD pipelines.
• Understanding of testing AI systems, including ambiguity, edge cases and training data validation.
• Experience testing non-functional requirements such as performance, security and accessibility in conversational interfaces.
• Strong analytical skills to interpret chatbot behaviour and translate insights into quality improvements.
• Excellent communication, documentation and stakeholder engagement skills.
• Experience working with Mobile apps as the entry point to the chat bot.

Responsibilities

• Test and validate chatbot solutions while shaping CAI quality engineering capability.
• Design automated chatbot tests and validate conversation flows.
• Troubleshoot issues and continuously improve tools and frameworks.
• Collaborate with product, engineering and AI teams to embed quality early in delivery lifecycle.

Skills

Quality Engineering

Conversational AI

Chatbot testing

CI/CD pipelines

APIs integration

Analytical skills

Communication

Tools

Cyara Botium

Job description

• At Qantas, our teams come together to create new and unique experiencesfor ourcustomers.
• A fantastic opportunity tobe part ofa team that focuses oncutting-edgetechnology andqualityengineeringprinciples.
• Full-time and permanent position based at ournew ProductInnovation Centre in Adelaide.

Join Qantas in our brand-new ProductInnovation Centrelocatedin Adelaideto help usensure consumer needs are met by embedding robust testing strategies and automation practices that uphold software reliability, performance, and security.Deliverseamless, high-quality digital experiences that build customer trust and satisfaction.

As a SeniorQuality Engineer– Conversational AI, you’ll be responsible for testing and validating chatbot solutions while helping shape and evolve our CAI quality engineering capability. You’ll work closely with product, engineering and AI teams to design automated chatbot tests, validate conversation flows, and troubleshoot issues as they arise. With the freedom to identify and implement the best solutions, you’ll continuously improve our tools, frameworks and overall approach to CAI testing.

You’ll have:

• Strong experience in Quality Engineering or QA, with hands‑on experience testing Conversational AI or chatbot platforms
• Proven experience using Cyara Botium for chatbot test automation
• Expertise in testing conversation flows, intents, entities and dialogue management across multiple scenarios
• Experience validating chatbot integrations with backend systems and APIs
• Ability to design and execute end‑to‑end test strategies for AI‑driven customer experiences
• Experience embedding chatbot testing into CI/CD pipelines
• Strong understanding of the challenges of testing AI systems, including ambiguity, edge cases and training data validation
• Experience testing non‑functional requirements such as performance, security and accessibility in conversational interfaces
• Confidence collaborating with cross‑functional teams to embed quality early in the delivery lifecycle
Strong analytical skills to interpret chatbot behaviour and translate insights into quality improvements
• Excellent communication, documentation and stakeholder engagement skills
• Experience working with Mobile apps as the entry point to the chat bot.
• A continuous improvement mindset and passion for emerging AI technologies
• Confidence contributing to go/no‑go decisions for chatbot and CAI releases

Why Qantas?

At Qantas, your career can take you further than you imagined.You’lljoin a team where creativity and passiondrivessuccess. Together we dream big and deliver even bigger.

You’llfind diverse opportunities to grow, personally and professionally. From day one,you’llbe supported with hands‑on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas,it’sjust the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and theoptiontopurchaseadditionalpaid leave for eligible employees.
• We’llgive you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing,leisureand entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devicesand professional memberships.
• We’llsupport your wellbeing: Whetherit’slearning to better support your own and others’ mental health, our interactive wellbeingappor your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us,you’llbe part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you toadviseus at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.