Senior Quality Engineer

Qantas; Adelaide; On-site; AUD 110,000 - 170,000; Full time

Job summary

Qantas invites a Senior Quality Engineer – Conversational AI to join our new Product Innovation Centre in Adelaide. You will design and execute automated tests for chatbot solutions, validate conversation flows, and collaborate with product, engineering and AI teams to raise QA standards across CAI initiatives.

You'll embed testing into CI/CD pipelines, tackle non-functional requirements like performance, security and accessibility, and help shape our CAI quality engineering capability with

Qualifications

• Hands-on QA with Conversational AI or chatbot platforms.
• Proven Cyara Botium test automation experience.
• Testing conversation flows, intents, entities and dialogue management.
• Validating chatbot integrations with backend systems and APIs.
• Design end-to-end test strategies for AI-driven experiences.
• Embed chatbot testing into CI/CD pipelines.
• Understand AI testing challenges: ambiguity, edge cases, data quality.
• Test non-functional requirements: performance, security, accessibility.

Responsibilities

• Test and validate chatbot solutions and CAI QA capability.
• Design automated chatbot tests and validate conversation flows.
• Troubleshoot issues and improve tools, frameworks, and approaches.
• Collaborate with product, engineering and AI teams to embed QA early.

Skills

Quality Engineering

QA Testing

Conversational AI

Cyara Botium

Test Automation

CI/CD

Performance Testing

Security Testing

Accessibility Testing

Cross-functional Collaboration

Documentation

Stakeholder Engagement

Mobile Apps

AI Technologies

Go/No-Go Decisions

Job description

• At Qantas, our teams come together to create new and unique experiences for our customers.
• A fantastic opportunity to be part of a team that focuses on cutting-edge technology and quality engineering principles.
• Full-time and permanent position based at our new Product Innovation Centre in Adelaide.

Join Qantas in our brand-new Product Innovation Centre located in Adelaide to help us ensure consumer needs are met by embedding robust testing strategies and automation practices that uphold software reliability, performance, and security. Deliver seamless, high-quality digital experiences that build customer trust and satisfaction.

As a Senior Quality Engineer – Conversational AI, you’ll be responsible for testing and validating chatbot solutions while helping shape and evolve our CAI quality engineering capability. You’ll work closely with product, engineering and AI teams to design automated chatbot tests, validate conversation flows, and troubleshoot issues as they arise. With the freedom to identify and implement the best solutions, you’ll continuously improve our tools, frameworks and overall approach to CAI testing.

You’ll Have

• Strong experience in Quality Engineering or QA, with hands‑on experience testing Conversational AI or chatbot platforms
• Proven experience using Cyara Botium for chatbot test automation
• Expertise in testing conversation flows, intents, entities and dialogue management across multiple scenarios
• Experience validating chatbot integrations with backend systems and APIs
• Ability to design and execute end‑to‑end test strategies for AI‑driven customer experiences
• Experience embedding chatbot testing into CI/CD pipelines
• Strong understanding of the challenges of testing AI systems, including ambiguity, edge cases and training data validation
• Experience testing non‑functional requirements such as performance, security and accessibility in conversational interfaces
• Confidence collaborating with cross‑functional teams to embed quality early in the delivery lifecycle
• Strong analytical skills to interpret chatbot behaviour and translate insights into quality improvements
• Excellent communication, documentation and stakeholder engagement skills
• Experience working with Mobile apps as the entry point to the chat bot.
• A continuous improvement mindset and passion for emerging AI technologies
• Confidence contributing to go/no‑go decisions for chatbot and CAI releases

Why Qantas?

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands‑on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.