Senior QA Engineer: Conversational AI & Testing Excellence

Qantas Group; Adelaide; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Travel discounts

Flexible leave

Wellbeing programs

Job summary

Qantas Group is seeking a Senior Quality Engineer– Conversational AI to test and validate chatbot solutions and help evolve our CAI quality engineering capabilities. You will design automated tests, validate conversation flows, and work with product, engineering and AI teams to embed quality early in the delivery lifecycle.

You will collaborate across cross-functional teams to improve testing strategies, CI/CD integration, and non-functional requirements such as performance and security in

Qualifications

• Strong experience in Quality Engineering or QA, with hands-on testing of Conversational AI or chatbot platforms.
• Proven experience using Cyara Botium for chatbot test automation.
• Expertise in testing conversation flows, intents, entities and dialogue management across multiple scenarios.
• Experience validating chatbot integrations with backend systems and APIs.
• Ability to design and execute end-to-end test strategies for AI-driven customer experiences.
• Experience embedding chatbot testing into CI/CD pipelines.
• Understanding of testing AI systems, including ambiguity, edge cases and training data validation.
• Experience testing non-functional requirements such as performance, security and accessibility in conversational interfaces.
• Strong analytical skills to interpret chatbot behaviour and translate insights into quality improvements.
• Excellent communication, documentation and stakeholder engagement skills.
• Experience working with Mobile apps as the entry point to the chat bot.

Responsibilities

• Test and validate chatbot solutions while shaping CAI quality engineering capability.
• Design automated chatbot tests and validate conversation flows.
• Troubleshoot issues and continuously improve tools and frameworks.
• Collaborate with product, engineering and AI teams to embed quality early in delivery lifecycle.

Skills

Quality Engineering

Conversational AI

Chatbot testing

CI/CD pipelines

APIs integration

Analytical skills

Communication

Tools

Cyara Botium

Job description

Qantas Group is seeking a Senior Quality Engineer– Conversational AI to test and validate chatbot solutions and help evolve our CAI quality engineering capabilities. You will design automated tests, validate conversation flows, and work with product, engineering and AI teams to embed quality early in the delivery lifecycle.

You will collaborate across cross-functional teams to improve testing strategies, CI/CD integration, and non-functional requirements such as performance and security in